Zaino Coetzee

• Delivered projects on time, within budget and scope through robust collaboration with leads and creative teams.

• Improved internal workflows by identifying bottlenecks and implementing solutions for higher output and quality.

• Developed operational systems aligning creative, design, and marketing functions with client needs.

• Forecasted resourcing needs, onboarded new team members, and ensured optimal staff allocation.

• Managed project budgets, assisted with financial forecasting, and ensured cost controls.

• Acted as primary liaison for high-profile clients, ensuring top-tier service delivery.

• Fostered a supportive, collaborative, and high-performing culture across departments.

• Supported vendor and partner relationships to scale creative capabilities.

• Mitigated operational risks such as delays, miscommunications, and resourcing gaps.

• Delivered regular performance reports on productivity, profitability, and project health.

• Spearheaded the successful launch of WeWork South Africa in 2019, working directly with global stakeholders to implement operational strategies and build local teams.

• Oversaw flagship locations including a 1,300+ desk site in Dubai and two sites with 4,500 desks in Johannesburg.

• Developed, executed, and oversaw community initiatives and internal communications, cultivating a cohesive and inclusive work environment.

• Engaged with VIP guests and startup communities, conducting site tours and networking at industry events to promote WeWork's services and partnerships.

• Managed front-line operations, resolving member-related concerns, conducting onboarding and terminations, and ensuring adherence to WeWork standards.

• Supervised move-ins/move-outs, produced quality control reports, and implemented operational enhancements based on building maintenance tickets and vendor feedback.

• Maintained landlord and vendor relationships, provided input on repair priorities, and ensured compliance with safety protocols and service standards.

• Developed and implemented Emergency Action Plans, prepared incident reports, and managed on-site emergencies with professionalism and care.

• Led cross-functional teams, prioritizing tasks, coaching individuals, and driving professional development through weekly one-on-ones and performance reviews.

• Conducted quarterly account reviews with members, delivering insights to strengthen engagement and increase retention and membership value.

• Monitored CRM tools (e.g., Medallia), analyzed member feedback, and initiated proactive changes to elevate the overall experience.

• Supported Sales & Growth teams, collaborating on campaigns, onboarding initiatives, and member service strategies.

• Tracked and managed operational expenses, safety plans, and process improvements, clearly communicating updates to internal stakeholders.

• Delivered curriculum and training in Labour Relations, PR, and Personnel Management (N4–N6).

• Served as Head of Labour Relations curriculum and Chief Marker for national assessments.

• Designed academic programs and mentored students through workshops and counseling.