About Zainab
Experienced Project Manager with 5+ years in strategic initiatives and operational excellence. Certified PMP and Lean Six Sigma Black Belt, skilled in leading complex projects, optimizing operations, and enhancing customer experience. Proven success in managing high-profile projects from planning to execution within budget and scope. At Amazon, led HR projects across EMEA, MENA, and APAC, driving expansions, mergers, and system integrations to improve contact center operations and customer satisfaction. Expert in data-driven insights and agile methodologies for risk mitigation and resource management.
English
Native or bilingual
Urdu
Native or bilingual
Arabic
Conversational
Can work on-site
Dubai (up to 50km)
Experience
- Boston Consulting Group - CO2 AIEmployee Benefits SpecialistCONSULTING AND AUDITSJuly 2024 - December 2024 (5 months)Dubai City, United Arab Emirates- Process Automation: Spearheaded the automation of manual benefits processes, reducing operational inefficiencies by 30% and enhancing data accuracy for health insurance enrollments across UAE, KSA, and Qatar.- Policy Enhancement: Partnered with cross-functional teams to analyze employee benefits policies and propose improvements, resulting in higher employee satisfaction and better alignment with regional needs.- SOP Development: Designed and documented Standard Operating Procedures (SOPs) to ensure quality assurance and scalability for future team training and onboarding.- Stakeholder Engagement: Acted as the primary point of contact for employee benefits-related queries, collaborating with leadership to address concerns and implement effective solutions.- Data-driven Decision-Making: Leveraged advanced tools and data analysis to monitor benefits utilization and recommend optimizations for cost efficiency and employee well-being.
- IMES ConsultingMarket Research AnalystRESEARCHNovember 2023 - Today (2 years and 7 months)United Arab Emirates, United Arab Emirates- Comprehensive Market Analysis: Led in-depth research projects that analyzed market trends, competitive landscapes, industry shifts, and pricing trends resulting in detailed, high-impact reports that shaped client business strategies.- Strategic Partnerships: Collaborated with consultants and business leaders to identify lucrative market opportunities for government clients and private business groups, producing data-driven recommendations.- Advanced Research Tools: Leveraged research platforms and databases to ensure the accuracy and relevance of data, enhancing the reliability and value of deliverables.- Consulting: Used subject matter expertise from contacts and peers to extract insights from data, aligning findings with clients' business goals and delivering presentations that influenced leadership strategies.- Innovative Reporting: Designed comprehensive PowerPoint reports and Excel dashboards based on my insights and research findings, empowering clients to make informed, strategic decisions.
- AmazonHuman Resources Project Coordinator/Manager (MENA, APAC, Europe)HUMAN RESOURCESJanuary 2020 - June 2023 (3 years and 5 months)United Arab EmiratesOrchestrated the HR Contact Centre managing 9 global project teams streamlining multiple geographical regions. Led expansions into 6 new countries, 3 mergers and acquisitions, and other global HR program launches within the Project Management Office (PMO) for the HR contact centre:- Operations Setup: Setup contact centre operations, fully staffed with local language support agents, ready internal knowledge base articles and SOPs to serve customers, enabled contact channels around a specific HOOP (hours of operation)- Process Optimization: Setup of pay, leaves of absence, benefits and other processes to ensure frustration-free customer service- Account Management: Primary account manager to EMEA, MENA and APAC operations managers on 47+ projects, managing cross-team collaborations with Data Science, Product, Engineering, L&D, site HR teams, etc; forging strong relationships with Heads of business units- Team Onboarding: Co-ordinated onboarding and training for 20+ new hires to adequately staff the contact centre for inbound contact traffic from new project launches (e.g., new country or market expansions, external environmental drivers)- Data Reporting: Developed dashboard visualizations and reports, presenting stakeholders and leaders with current state statistics and project output metrics and KPIsNotable Achievements- Implemented the document solution in 20 international Amazon markets relieving a pain point for over 6,000 customers and sharing over 10,000 documents monthly- Launched a new contact channel for almost 4,000 Fulfillment Center and Logistics employees in Europe to streamline communication workflows, resulting in a 68% decrease in response time for employee inquiries, reducing 1 FTE
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Education
- DiplomaNuclio Digital School2022Postgraduate diploma, data science (python, SQL, machine learning, data analysis)
- Master of BusinessZigurat Innovation and Technology Business School2020Master of Business Administration - MBA, Digital Business Transformation
Certifications
- Project Management Professional (PMP)PMI2023