Description

My name is waleed from sudan holding a bachelor degree from collage of Arts & Sceince. Wroked for more than 10 years in Dubai in several roles such as translation, customer service and administration with all professional expereince required.

Languages

Arabic
Native or bilingual

Workplace preferences

Can work on-site

Dubai (up to 50km)

Emirates Secretarial Services
Translator and Customer Service
January 2012 - March 2015 (3 years and 2 months)
 Perform translation of written text from English<>Arabic
 Translate a variety of material, with particular focus Dubai Court
Documents., Agreements, Contracts, Certificates,
and official letters. from
English<>Arabic, Organize translated material and finalize translation according to set standards
 Answering phones from customers professionallyand responding to customer inquiries and
complaints.
 Providing customers with
the organization's service
and product information.
 Obtaining and evaluating all relevant data to handlecomplaints and
inquiries.
 Processing forms, orders, and applicationsrequested by the custom
Al Ain Distribution CompanyAug
Customer Service Representative
January 2008 - September 2010 (2 years and 8 months)
 Resolve product or service problems by clarifyingthe customer's complaint
 Recommend potential products or services to management by collecting customer information andanalyzing customer needs
 Maintaining a positive, empathetic, and professionalattitude toward customers at all
times.
 Communicating with customers through variouschannels.
 Keeping records of customer interactions,transactions, comments,
and complaints. Ensure customer satisfaction and provideprofessional
customer support.
 Managing a team of junior customer service
representatives.
Abdulla Mohamed Rasoul & Partners (LLC)
Administrative Assistant
November 2021 - Today (4 years and 7 months)
Abu Dhabi, United Arab Emirates
 Performed all administrative duties such as:
 Address employees' and clients' queries (via
email, phone or in-person)
 Prepare presentations, spreadsheets and reports Resolves administrative problems by analyzing information; identifying and communication solutions.
 Directing feedback from customers to relevantdepartments.
 Expediting orders through internal liaison.
Administer product upgrades and term extensionswhen requested.
 Filing all documents on company data base.  Translate all documents required for client cases.