Sumit Kumar

• Collaborated with the cross-functional teams to develop cloud-native architecture solutions, contributing to reduced IT costs and enhanced scalability.

• Supported the execution of a comprehensive technology modernization initiative that resulted in a 30% increase in system efficiency and availability.

• Contributed to innovation efforts through the adoption of IaaS, PaaS, and SaaS models, helping to drive value and support business growth through my solution designs.

• Acted as the lead portfolio architect responsible for all architecture and the client relationships

Professional consultancy service for enterprise telephony solution and contact center business communication solution. Solution designing and architect omni-channel contact center solution to manage inbound and outbound services. Business process automation using multi-channel platform to provide cross channel self-services to the end customer. Exploration of best fit hosted/on-premise solution/platform to enhance customer engagement.

Managing Voice and Data Infrastructures. Coordination with vendors for upgradation, troubleshooting and day to day management of respective technologies. Managing directive policy of IT Security, Back up activity and IT products and solution training. Managing team of IT members which included desktop engineers, Nice recording executives, Dialer executives.