Sravan Kumar Vadapalli

• Having 11+ years of experience whereas 9 years of experience in IT as a Sr. System Administrator,

Sr. Desktop & Remote support engineer and Sr. EUC support engineer and Sr. IT support engineer.

• Managing client server infrastructure and centralized operations in windows platform. Effectively plan, install, configure and optimize IT infrastructure to Achieve high availability and performance.

• Handling the Operations of entire Global IT, EUC & ITSC Team, which involve in handling 2000+ Desktops, 1000+ laptops using Windows 7, 10, 11 & server 2012, 2016, 2019 operating system.

• Having excellent problem solving and analytical skills and Learning new technologies quickly.

SKILLS

• Operating System: Windows 7, 10 and 11, Server OS: 2008, 2012, 2016 and 2019.

• Ticketing Tools: Service Now, Jira SM, BMC remedy, HPSM and ZOHO Manage engine.

• Remote Tools: SCCM, Bomgar ITRS, MS Teams, WebEx, MSRA, SKB, Go to Assist, LogMeIn.

• Deployment & Monitoring: SCCM, Altiris Server and SysTrack for Monitoring.

• VMware & Citrix: VMware VDI and Citrix XenApp & XenDesktop support.

• Antivirus & Encryption: Symantec, McAfee and Kaspersky.

• VPN: Global Protect, Pulse Secure, Cisco VPN client, Juniper VPN (RSA soft & hard token).

• Networking: Active Directory, DNS, DHCP, ROFS, TCP/IP, VLAN, VOIP and CISCO Phones.