Description

Highly skilled Front Desk Receptionist / Administrative Secretary with over 4 years of professional experience in administrative work and secretarial support. Known for utilizing strong communication skills to communicate well with other staff members and employees. Dedicated to creating office environments conducive to optimal workflow and success. Bringing forth the ability to support and stimulate stability and growth. Streamlined process for handling administrative tasks leading to a 25% increase in efficiency. Repeatedly praised and appreciated for keeping executive offices running smoothly by developing more efficient administrative system. Handled broad responsibilities and thrived within busy environment requiring the ability to prioritize and problem solving. Successfully supported and executed corporate meetings. Received promotions, appreciation certificates.

Languages

Urdu
Native or bilingual

Workplace preferences

Can work on-site

Sharjah (up to 50km)

Frontline International Private School
Front Desk Administrator
EDUCATION AND E-LEARNING
October 2017 - October 2020 (3 years)
Ajman, United Arab Emirates
 Answered all incoming telephone calls, screened all calls and transferred to the concerned personnel-taking messages and forwarding to the concerned personnel providing necessary information for inquiry calls.
 Greeted and assisted parents, visitors and students with professional, helpful and friendly approach that built positive ongoing relationships and addressing their needs with a smile e.g., processing requests such as Item or Food drop-off / Early pickup / Lateness etc.
 Ensured that reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms and brochures).
 Maintained open lines of communication to existing parents to ensure their concerns, complaints and compliments feedback are handled effectively, efficiently and in a timely manner, and escalated to relevant
SLT members when necessary.
 Managed check-in and check-out process for visitors and parents. Issued visitor badges, maintained visitor
.

.
logs, and ensured school security protocols were followed.
 Ordered and restocked supplies to maintain adequate stock levels.
 Created and distributed weekly operational updates (announcements, circulars) for purpose of disseminating
information to the staff, parents and students.
 Provided administrative and secretarial support to SLT including scheduling, attending, coordinating meetings
and events and taking minutes of meeting.
 Assisted development and implementation of new administrative procedures for smooth running of school
operations while maintaining a high level of professionalism and accuracy.
 Provided assistance to parents with school registration and admission procedures. Arranged school tours.
 Facilitated in making registrations of new admissions by assisting Admissions Secretary by Back-end data
entry on the students’ profile into school system (ORISON).
 Facilitated in Record Keeping & Compliance by using and updating registers for Student Attendance, Student
Absence messages
Broadway Garment Factory
Purchase Executive / Secretary
LOGISTICS AND SUPPLY CHAIN
October 2014 - August 2017 (2 years and 10 months)
Sharjah, United Arab Emirates
Negotiated with vendors to procure best prices and quickest service for supplies.
 Liaised with suppliers to facilitate shipment of materials to ensure deliveries are on time for smooth running
of production.
 Achieved cost reductions of 15% while maintaining production levels and improving quality of supplies
and services.
 Prepared and presented costing reports to executive management, provide insights that enabled informed
decision-making.
 Generated Purchase Orders and monitored inventory on daily basis.
 Dispatched and monitored couriers through Courier Company. Coordinated with the courier company’s
Customer Service Agent for any discrepancies with regard for all outgoing courier shipments.
 Scheduled meetings and appointments for Managing Director, ensuring that Director had full and
productive day.
 Composed and prepared correspondence on behalf of Managing Director.
 Reviewed selected documents that came to Director’s office and made recommendations for necessary
actions.
 Managed Director's calendar and organized travel arrangements, resulting in stress-free experience for
Director.
 Performed general office duties such as ordering supplies, maintaining records management systems and
performed basic administrative tasks.

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Bachelor of Business Administration
Skyline University College
2000

Shehla Masood

Administrative Assistant, Procurement Assistant

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