About Sanjana
English
Native or bilingual
Experience
- Aster DM Healthcare FZCCorporate Strategy ManagerHEALTH AND WELLNESSMay 2022 - Today (4 years and 1 month)Dubai - United Arab EmiratesOperational Planning & KPI Design. AED 50M+ savings in progress• Driving an enterprise-wide transformation program across 80+ business units, leading 24 consultants and multiple workstreams on track to deliver AED 50M+ in identified savings.• Workforce Optimization: Steered redesign of staffing models for employees across hospitals, clinics, and shared services, aligning leadership on future-state structures to improve productivity and utilization• • Revenue Optimization: Standardized open billing tracking & workflows to develop solutions to reduce revenue leakages, strengthening revenue cycle efficiency with Payors• • Procurement Optimization: Identified AED 20M+ in savings through RFP redesign and vendor negotiations for consumables and pharmaceuticals as a subset of overall transformation benefits.• • Governance & Control: Established PMO governance frameworks, risk tracking, and decision-making protocols, while developing benefit estimation models and monitoring an AED 7M+ engagement budgetLaunch of myAster- Digital Product Execution & User Journey Optimization• Acted as POC for troubleshooting OMS, loyalty, and last-mile delivery issues, collaborating with SaaS vendors and internal teams, resolving bottlenecks that improved fulfilment reliability• Orchestrated OMS revamp, cutting delivery delays by 43% and increasing prescription fulfilment by 14%• Conducted UAT for 20+ refund/return scenarios across payment providers, streamlining payment processing & minimizing issues• Collaborated with product, ops, and tech teams to launch new app features, boosting adoption and increasing NPS by 8%• Developed executive dashboards tracking 20+ KPIs, preparing board-level updates, giving leadership visibility into operational and digital performance for informed decision-making• Led loyalty program integration across app and website, mapping all use cases and conducting UAT, driving cross-platform adoption and incremental engagement
- Tata Power,Zonal Revenue and Development OfficerENERGY AND UTILITIESJuly 2018 - June 2020 (1 year and 11 months)Delhi, India• • Managed the operation and maintenance of Electrical Networks valued at 4 Mn+ USD & oversaw inventory management• • Conducted revenue recovery to increase revenue by 150 K+ USD by analysing consumption patterns & utilization metrics• • Achieved 100% timely resolution of consumer service requests by monitoring requests & effective manpower management• • Increased site safety scores by 25% through audits & trainings and achieved zero accident status for 2 years consecutively• • Implemented operations techniques for re-design of materials storage area & achieved 30% reduction in restoration time
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Education
- MBAIndian Institute of Management Calcutta2022MBA
- B.TechNational Institute of Technology2018B.Tech