Description

Experienced Operations Manager with 14+ years of experience managing complex operations, facilities, and administrative functions across Education, Logistics, Transportation, and Consulting Environments. Proven track record in developing and executing operational strategies, streamlining processes, optimizing budgets, and ensuring regulatory compliance to drive efficiency and organizational success. I support clients in setting up their businesses and guide them through the required processes in a clear and simple way. I also work closely with clients and stakeholders to ensure good communication and a high level of satisfaction.

Core Competencies

Operations & Workpalce Management
Support Services & Facilities Management
Operation Management
Business Setup
Business Development
Business Continuity Management
Team Leadership & people management

Industry field of expertise

Languages

Arabic
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Abu Dhabi Island and Internal Islands City (up to 50km), Abu Dhabi (up to 50km)

Freelance Hub- Dubai
Operations & Business Development Manager-Freelancer
CONSULTING AND AUDITS
March 2022 - Today (4 years and 3 months)
Dubai, United Arab Emirates
Collaborated with multiple UAE free zone authorities to advise clients on optimal company formation structures
Converted high-intent leads into successful business setups through digital channels including WhatsApp, Upwork, and social media, achieving a high client conversion rate.
Managed client applications including license and Visa processings
Built and maintained strong client relationships resulting in measurable repeat business & referrals
Introduced automation tools and digital workflows to reduce manual effort and increase operational efficiency
Developed business websites for clients to establish digital presence
Ensured full compliance with UAE federal laws and free zone regulations across all client engagements.
Maintained a seamless payment and documentation process for clients and vendors.
Ensure all daily operations are carried on in an appropriate, cost-effective way.
Ensure full compliance with UAE laws and free zone regulations.
Maintain a seamless payment process for clients and vendors.
Business development operation customer service administrative support Marketing
Badge Limousine - Abu Dhabi
Operations Executive Manager (Part Time)
TRANSPORTATION
August 2023 - Today (2 years and 10 months)
Abu Dhabi, United Arab Emirates
Generated AED 1.5 Million in new revenue through business development & partnerships
Lead overall Accounting & Finance oversight, reviewing budgets, expenses, and reports.
Manage VIP clients and government entities, ensuring excellent relationships with stakeholders.
Define and monitor SLAs with service providers to ensure service quality and compliance.
Establish and track KPIs across departments to drive operational performance.
Lead admin staff and coordinate with service providers for smooth operations.
Supervise payroll and HR policies, ensuring compliance with ITC and UAE labor laws.
Develop & implement strategic financial and operational plans to optimize performance and costs.
Oversee fleet operations and delegate daily scheduling and customer support.
Drive business development and corporate partnerships to expand revenue streams.
Ensure full regulatory and compliance alignment with ITC and transport authority standards.
Provide leadership, mentorship, and performance oversight for staff across departments.
Implement technology solutions to optimize booking, tracking, and customer management.
Monitor fleet utilization, maintenance, and driver performance to ensure service quality.
Manage vendor relationships and negotiate service contracts for cost efficiency.
Lead digital marketing initiatives, including graphic design, social media, and online campaigns.
Led digital marketing initiatives including graphic design, social media campaigns, and online presence management.
Control procurement of fleet services, maintenance, and operational supplies.
fleet management operations Luxury sector Customer Relationship Management (CRM) Public relations
Abu Dhabi Vocational Education & Training Institute - Zayed Military City (Al Reef)
Operations & Facilities Coordinator- BCM Team Leader
HOSPITALITY
August 2014 - March 2022 (7 years and 6 months)
Abu Dhabi, United Arab Emirates
Ensure that facilities meet compliance standards & government regulations & is fully operational with all utilities functioning properly.
Supervise activities within the assigned community and conduct regular meetings with internal & external teams to monitor progress of FM activities.
Manage third party vendors’ work, contractors, & suppliers across the project/service.
Prepare , monitor, & manage annual budgets and ensure expenditures are within limits.
Formulate & implement policies & guidelines in alignment with UAE legal requirements.
Organize BIA & risk assessments & update the BCMs plans & procedures on regular basis.
Support all departments & business units to exercise, update & maintain their specific BC plans & procedures including revision of specific BIA and risk assessment.
Review and certify service providers´ monthly performance (KPIs) & payment certificates.
Inspect buildings' structures to assess the need for repairs or renovations including civil, MEP, firefighting systems, fit-out and finishing installations.
Coordinate internal resources & vendors for the flawless execution of projects.
Assessing risk and possible safety hazards of all aspects of operations.
Monitor regular health and safety awareness campaigns and training
Plan and organize events with attention to financial and time constraints
Manage all event operations (preparing venue, invitations, catering, logistics etc.)
Supervise the maintenance team on the daily operation & ensure tasks are carried out as per the schedules including AC systems, plumbing, electrical, Mechanical.
Monitor the Clinic regulations requirement including renewals, and Nurses Licenses
Procure office supplies & equipment and maintain proper stock levels
Manage the transportation fleet, including maintenance services, vehicle registrations,..
Oversee the safety & security by developing & implementing response plans & procedures.
Microsoft Office Community management event manager KPI facilities management