About Prune
I help SaaS & PropTech scale-ups build and structure their Customer Success and Operations to grow without losing quality.
10 years in Account Management, CS & Ops across France, Mexico and Spain. I've led 12-person teams, managed 400+ clients and €600k MRR, and built CS processes from scratch in 3 countries.
I work remotely on short or long-term engagements: retention, onboarding, team structure, operational processes.
Available immediately.
French
Native or bilingual
English
Fluent
Spanish
Native or bilingual
Remote only
Primarily works remotely
Experience
- FactorialHead of Account ManagementSOFTWARE PUBLISHINGJuly 2024 - April 2026 (1 year and 9 months)SpainLead of the French market with a team of 12 managing 400+ clients and €600k MRR, driving retention, upsell, and scalable processes.
- French PartnersVC Scout LATAMPRIVATE EQUITYJanuary 2022 - January 2024 (2 years)Identified and evaluated early-stage investment opportunities across Latin America on behalf of a French VC fund. Conducted market analysis, startup due diligence, and investment recommendations. Built a local network of entrepreneurs, founders, and VC funds across Argentina, Mexico, and Colombia.
- WorkyHead of Customer SuccessJanuary 2022 - January 2024 (2 years)Mexico, MexicoDesigned and scaled customer success strategies, boosting retention and aligning cross-functional teams.
Recommendations
Be the first to recommend Prune
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- Master International marketing and business developmentSKEMA BUSINESS SCHOOL2015MSc
- Bachelor of ManagementVatel Hospitality Business School2012Bachelor of Management