With over a decade of diverse experience in Inbound, Outbound, and Direct sales, I bring a wealth of expertise to the fields of Retail Banking & Finance, with a particular focus on Quality Monitoring for Fraud and Collections Processes. As a Business Administration Graduate with a Specialization in HR coupled with certifications in HRBP (Human Resources Business Partner), Talent Management, and other related areas, further enhancing my proficiency in human resources and organizational dynamics. My commitment to excellence and my comprehensive understanding of both business operations and human resources make me a valuable asset in navigating the complexities of today's dynamic business environment.