Mounire Benhima

Industries: public, telecommunications and service providers, logistics and distribution (Wholesale, Retail), food industry, CPG, manufacturing, construction, carpentry (wood, glass, aluminium), education, healthcare, and NGO. End to End Processes: Lead To Cash, Problem To Solution, Time To Market/Design To Launch Products/Services, Procure To Pay, Resource and Service Lifecycle Management, Capacity Management

Head the development and implementation of the Digital Transformation strategy and Roadmap with its impact and performance management with its key stages (Preparation, Data collection, Report generation). Conducted business analysis for ERP, CRM, HRIS and PLM projects and for specific processes across the software development lifecycle (SDLC) utilising BPM approach, Robotic and Intelligent Process Automation (RPA and IPA) with the implementation of a customized Center of Excellence (COE). Formulated, Assessed and reengineered processes at High-level (Macro Level) and Low-level (Task Level) for architecture and flow diagrams using lean techniques with their related risks. Developed targeted use cases. Elaborated the information and application view with respectively the information architects and the application architects. Elaborated and managed RFPs for automation projects from Requirements to Acceptance "Requirements To Procure To Pay".

• Developed customized templates to manage project performance with its key stages (Preparation, Data collection, Report generation), as well as monitor overall progress.

• Spearheaded all aspects of change management and leadership, including the development of communication and organisational impact charters for various companies.

• Played key role in implementing minimal viable product (MVP) techniques combined with performance and WOW features to accelerate the value creation

• Led skills analysis to address organisational skill gaps

• Established training roadmap to address training needs

Directed end-to-end organisational development, business process reengineering (BPR), and digital transformation. Devised training and skills development roadmaps to identify key training needs and effectively address skill gaps across the organisational hierarchy. Formulated customer profiles, value map/proposition, as well as overall business model and plan, including organisational and technical aspects.

• Increased the company branding via presales actions, improving customer experience, and securing high customer satisfaction ratings.

• Trained and mentored various personnel and upskilled the delivery team using game-based learning, case studies, and engaging workshops.

• Managed multiple internal business transformation projects to align changes with overall business model and vision.

Oversaw the business architecture of the technical support delivery team, while maintaining compliance with industry best practices. Established leadership/coaching programmes to effectively manage all aspects of transformation through appropriate change management strategies. Assessed change management charter to ensure delivery of overall transformation projects in line with client requirements. Incorporated agile techniques, as well as various leadership methods, such as mentoring, personal productivity/leadership, mid-management, strategic, and team leadership supported by team building activities.

• Enhanced overall workforce management by planning workload and supporting employees to ensure optimum output and productivity.

• Designed teambuilding activities and established culture of continuous learning by encouraging employees to share knowledge/skills.

• Amplified employee morale by recognising employees for key contributions and achievements, and subsequently established positive workplace culture.

• Trained delivery team to efficiently fulfil all aspects of delivery and accomplish business goals to contribute to overall organisational performance.