Mohamed Eltawous

Deliver support to the executive team as directed to ensure the accomplishment of company goals and objectives and efficient operations. Capitalize on agile methodology to develop appropriate software for design, testing, and implementation while ensuring adherence to project deliverables and timelines. Assist with the analysis and preparation of proposals that drive greater productivity, reduce wasted time, and eliminate duplicated work. Facilitate the management in implementing department policies, procedures, and controls, covering all areas of assigned department activity to ensure fulfillment of all relevant procedural/legislative requirements while delivering a quality, cost-effective service.

Accomplishments:

• Drove internal and external process improvements across multiple teams and functions, including reducing discrepancies and errors in the system and saving time and total annual cost. Planned and orchestrated work to ensure senior executives priorities are met, organizational goals are achieved, and revenues are gained and secured.

Successfully orchestrated and led the due diligence checks for existing business partners, ensuring compliance with regulatory requirements and effectively protecting both Western Union and its esteemed customers.

• Oversaw the identification and assessment of business goals and needs for requirement analysis, design, and solution planning for the implementation, delivery, and support of business partner onboarding solutions by the team. PROFESSIONAL EXPERIENCE CONTINUED

• Closely collaborated with business analysts, policy owners, functional leaders, and business and technical stakeholders. Engaged with cross-functional teams and leadership within the organization to gather detailed descriptions of business requirements and program functions and devise steps required to develop and modify operational processes.

• Coordinated, influenced, and directed myriad analytical projects for customer experience improvements, product, and regulations needs.

Accomplishments: " Initiated, planned, executed, monitored, and closed agent program implementations for 50+ business partners for Western Union, generating over $200MM in business revenue and allowing smooth onboarding. " Secured over $100MM a year as a result of compliance with local and US regulations, ensuring financial stability and legal adherence.