About Lucas
I help businesses optimize Microsoft Dynamics 365 through CRM deployment, data migration, and user support, ensuring systems are accurate, efficient, and user-friendly.
Available for short freelance or contract missions (1–6 months), remote or international, ready to deliver practical results from day one.
French
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- FCMCustomer Operations Specialist – Online Booking ToolFebruary 2021 - March 2023 (2 years and 1 month)Barcelona, Spain. Guided customers in using Online Booking Tools (OBT), enhancing user experience and satisfaction.• Diagnosed and resolved technical issues, ensuring business continuity.• Served as a liaison between users and technical teams, accelerating incident resolution.• Managed support tickets, prioritized critical issues, and implemented escalation procedures.• Recommended process improvements to reduce recurring problems.• Built expertise in business applications, customer operations, and system-driven workflows.
- Flight Centre Travel GroupEMEA Online Deployment Coordinator – CRM & Data Migration SpecialistTRAVEL AND TOURISMMarch 2023 - Today (3 years and 3 months)• Managed data collection, cleansing, and migration into a custom CRM platform• Supported CRM deployment across teams and ensured smooth adoption• Resolved data and system issues to maintain operational continuity• Collaborated with cross-functional teams to improve processes• Delivered user support and troubleshooting
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Education
- Certificate IV in Business in englishCertificate IV in Business in english
- BTS ATI (Assistant engineer) apprenticeshipAFORP2016BTS ATI (Assistant engineer) apprenticeship