Job George V.

Programme: Phoenix, an IT transformation programme where main objective was to migrate from old Legacy systems to new ERP systems.

• Developed PMO governance framework across each IT Programme. This includes creation of processes, introduction of standard tools, document templates and streamlining of key governance meetings.

• Assisted project managers with management of open Risk and Issues.

• Supported project managers with change requests approval.

• Supported project managers with project phase or stage gate approval.

• Assisted project manager with budget and scheduling activities.

• Supported project managers to review and manage project dependencies.

• Acted as liaison between project manager and vendor team.

• Performed analysis of project weekly status and creation of weekly noncompliance reports.

• Developed reports for CIO update, Steer Co and Programme Board meetings which includes information such as but not limited to KPI status, project milestone completion percent, project milestone slippages, timeline status, risks and issues status and change requests submitted.

• Driven Lessons learnt workshops.

• Supported with improvements to current processes.

Responsibilities

• A crucial link between Operations team, Finance and HR team by coordinating with them to ensure efficient driver management.

• Managing and maintaining company assets such as cars, car key and dafter, bags, mobile, fuel card and petty cash required to be allocated to driver for work purposes.

• Issuing as well as retrieving company property from driver based on whether driver is a new joiner or has submitted resignation.

• Single handily led production as well as conducted inspection of car conditions and taking appropriate measures.

• Prepare and update inventory reports, fuel card excess usage reports, car summary and driver accident reports.

• Maintaining and updating repository of driver and car details in system showing details of car on road, that require replacements, total loss and which need maintenance.

• Liaising with third party companies to implement car branding/ stickering for company cars as well as rental cars.

• Coordinating with the administration department to handle issues such car insurance expiry, dafter renewal, releasing car from police station as well as filing case against absconding drivers.

• Working with rental agents and their service centres so as to issue replacement cars, issue kitab for police reports, accept accident cars, share driver details for traffic fines and coordinating servicing of cars.

• Filing and maintaining all documentation for accident police reports, traffic fines, invoices, delivery notes from rental agencies and signed contract agreement papers of driver using respective car with their details.

Responsibilities

• Analysed business requirement documents and assessed the scope and impact of the client needs on existing system.

• Formulated project estimation that involved identifying key activities and resources, allocating effort hours, identifying project related risk and highlighting assumptions based on understanding.

• Developed project strategy for various critical projects and supported communication with relevant stakeholders.

• Prepare project test plan and test cases that conform to the business requirements.

• Execute the test cases and report defects found based on priority and severity using adequate testing methodologies and tools.

• Performed orientations for newcomers and coordinated training sessions as part of knowledge transition process.

• Implemented project execution along with monitoring and controlling periodic project issues, risks or scope changes as well as escalating them to the higher management to avoid any setbacks.

• Conducted quality audit to ensure compliance with the standards set for work processes and documents used for work.

• Prepared causal analysis report for production failure based on 5 why analysis by facilitating brainstorming sessions.

• Achieved successful test completion of below waterfall based projects including execution of functional and end to end scenarios.  HMO Association- Dissociation project- helped to remove discrepancies in claim requests from various sources.  EBS Billing project- Creation of MQ gateway that sped up billing process by making availability of customer data in real time.  Overage Dependent project- Extraction and generation of letters for customers that meet Overage Dependent conditions.