ECAbout Era
With over 12 years of progressive leadership experience, I have honed my skills as a Strategy and Transformation Leader, as well as a Management Consultant. Throughout my career, I've successfully formulated and validated strategic plans and transformation roadmaps, working closely with both internal and external stakeholders to drive impactful strategic agendas.
I am an innate leader, builder, and problem solver, with a proven track record in creating compelling business cases and achieving organizational goals through a top-down approach. My broad consulting and management expertise has allowed me to build trusted partnerships, guiding senior client and product leaders through complex challenges.
Skilled in handling scale, complexity, and ambiguity, I thrive in high-pressure environments, consistently achieving diverse client objectives. My approach is inclusive, practical, and energetic—focused on fostering agile, high-performing, and self-governing teams that collaborate effectively to deliver results.
English
Native or bilingual
Can work on-site
Abu Dhabi (up to 30km), Dubai (up to 10km)
Experience
- Raissd LabsCo-founderFebruary 2025 - Today (1 year and 4 months)▪ Agentic AI Prototyping: Building ‘Alignment Intelligence’ via vibe coding and low-code stacks (Airtable/Softr) to explore howHITL feedback improves model steerability.▪ ML Data Strategy: Consulting AI startups on data supply chain optimization and the integration of frontier models intoproduction environments.▪ AI Transformation: Advising Global COEs on navigating the transition to LLM-native operating models.
- Soroco (India, EMEA)Senior Client Partner & Head of Customer Success & GrowthOctober 2021 - January 2025 (3 years and 4 months)Partnering with senior leadership and C-suite executives to drive strategic priorities using AI and technology. Led complex business transformations and delivered innovative solutions that optimize operations and align with organizational goals. Devised account strategy and built strong relationships with 10+ global C-suite stakeholders.Transforming the Claims Function for a Fortune 5 Insurance Company• Led global transformation, achieving $11M+ in annual savings through operational and digital improvements.• Developed a 12-month plan for IT application enhancements, training, and process standardization, improving SLAs by ~20% and throughput by ~25%.• Analyzed 80,000+ claims using AI tools, identifying inefficiencies and automation failures, leading to process redesign across 25,000+ employees in 5 countries.Driving Post-Merger Transformation for a Fortune 100 Pharma Company• Led process workshops and transformation initiatives, unlocking $2M+ in savings across 13 APAC countries.• Applied AI/ML tools to assess processes and identify standardization opportunities, driving efficiency and cost reductions.• Developed a 6-month automation pipeline and training program, surpassing annual savings targets of $80M.Led customer success for 20+ large global client accounts across EMEA region: Accountable for revenue goals and product success by executing all large scale and pilot deployments across existing and potential customers.• Co-owned revenue target of $5.5M for EMEA region.• Led high-impact transformation projects across 7+ customer organizations, saving $150m+ p.a.• Managed a team of 15 customer success managers and oversaw their training and professional growth.• Developed templates and promoted best practices for continuous improvement, applied across customers.• Created internal marketing strategy for broadcasting top-down programs across the client organizations.
- SorocoGeneral Manager, Customer Success and Product, EMEAAugust 2018 - September 2021 (3 years and 1 month)• Led the Scout product initiative (now Soroco's flagship product) with a focus on go-to-market strategy and customer success.• Set-up core product organization: hired and trained 25+ leaders across product, engineering and customer success roles.• Coordinated product testing with 10+ key customers and used feedback to develop the product roadmap.• Designed and implemented information systems strategy at Soroco for scaling from 50 to 150 members within 12 months.• Led a focused team of 5 engineers and project managers to digitize and streamline global operations.• Crafted RFPs and conducted vendor negotiations for essential tools and capabilities.
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Education
- PG Program in Management, Business Administration & FinanceInstitute of Management Technology2020PG Program in Management, Business Administration & Finance
- Postgraduate Degree, Lean Six SigmaUniversity of Massachusetts2021Postgraduate Degree,