Bertrand Azocar

• • Managed and developed a team of project managers (5), fostering accountability, autonomy, and professional growth.

• • Designed and executed the global onboarding strategy for Enterprise and Mid-Market clients (PMRR 880k €), aligning teams across regions.

• • Built scalable frameworks and governance models improving rollout velocity by 18%, standardization of 86% of the configuration, and improved customer satisfaction NPS.

• • Partnered with executive leadership to shape operational strategy and ensure alignment with commercial objectives.

• • Lead enterprise-scale deployment programs for global hotel groups (Best Western, Choice, Accor).

• • Align pre-sales, product, and deployment teams to deliver scalable rollout frameworks across EMEA & APAC.

• • Drove APAC market entry for global brands, from pilot deployment to full operational validation.

• • Oversee resource governance, risk management, and KPIs to ensure operational excellence and client satisfaction.

• • Partnered with Sales and Product teams in the pre-sales cycle, delivering tailored solution proposals and demos.

• • Achieved 61% win rate by aligning technical solutions with client ROI goals and value propositions.

• • Managed a €200K+ PMRR opportunity portfolio, overseeing technical discovery, solution design, and stakeholder alignment.

Led and designed the onboarding project for large accounts using project management

tools to streamline processes, resulting in improved client satisfaction and reduced

onboarding time

• Pioneered the Master Configuration file and processes, enhancing data accuracy and

consistency across projects, leading to more efficient project execution

• Led workshops with client hubs across EAME and APAC regions (Accor), collaborating

with cross-departmental stakeholders (product, sales) to address client needs, resulting

in strengthened client relationships and increased project success rates