Description

Customer support, administrative support, proofreading, and content support for businesses that need reliable remote help.

Around 15 years of professional experience across customer service, administration, writing, editing, and coordination. Key strengths include email-based customer support, accurate data handling, proofreading, registration support, and clear communication with both clients and internal teams.

Hands-on experience with Zendesk, customer inquiries, profile and data checks, follow-up emails, and payment confirmation support in coordination with accounting teams. Additional support available for proofreading, editing, and content writing tasks.

Detail-oriented, dependable, and comfortable working independently. Available for freelance projects requiring accuracy, consistency, and clear communication in Japanese and English.

Industry field of expertise

Languages

English
Fluent
Japanese
Native or bilingual

Workplace preferences

Can work on-site

The Hague (up to 20km)

Leman Co., Ltd.
Writer / Director
October 2021 - Today (4 years and 8 months)
Netherlands
• • Work on a freelance contract basis as a writer and project support contributor.
• • Write magazine columns and support proofreading for promotional materials such as pop-up content and flyers.
• • Handle a broad range of content tasks requiring accuracy, tone control, and deadline
management.
Web writing Communication
Mimir Co., Ltd.
Marketing Assistant
October 2020 - December 2025 (5 years and 2 months)
Netherlands
• • Manage end-to-end profile proofreading, correction, and registration for users on the company platform.
• • Review and update data according to detailed internal manuals, using prior proofreading experience to maintain accuracy.
• • Send completion emails, conduct background-check related screening support, and assist with international customer support.
• • Use Zendesk to respond to overseas users and coordinate with accounting on payment confirmation inquiries.
Media Engine Co., Ltd.
Web Writer
March 2020 - Today (6 years and 3 months)
Netherlands
• • Write approximately three web articles per month on topics including English learning, study abroad, sports, IT, and real estate.
• • Adapt tone and structure to different client briefs and readership needs.