Description

Customer support, administrative support, proofreading, and content support for businesses that need reliable remote help.

Around 15 years of professional experience across customer service, administration, writing, editing, and coordination. Key strengths include email-based customer support, accurate data handling, proofreading, registration support, and clear communication with both clients and internal teams.

Hands-on experience with Zendesk, customer inquiries, profile and data checks, follow-up emails, and payment confirmation support in coordination with accounting teams. Additional support available for proofreading, editing, and content writing tasks.

Detail-oriented, dependable, and comfortable working independently. Available for freelance projects requiring accuracy, consistency, and clear communication in Japanese and English.

Industry field of expertise

Languages

English
Fluent
Japanese
Native or bilingual

Workplace preferences

Can work on-site

The Hague (up to 20km)

Create entrance B.V
Customer Support / Sales Support
TECH
June 2023 - June 2026 (3 years)
Amstelveen, Netherlands
• Handled inquiries from both individual users and corporate clients for a B2C company operating multiple platforms.

• Managed credit-card payment and chargeback inquiries, as well as corporate (B2B) communication.
• Processed redemption / cash-out tasks involving funds, with strong attention to accuracy and compliance.
• Resolved ~20 inquiries per day promptly and accurately, contributing to sustained customer satisfaction.
• Provided sales support by preparing monthly reports that aided internal decision-making and progress tracking.
• Coordinated with multiple teams while maintaining high-accuracy, manual-based operations.
customer service Communication Microsoft Office Zendesk Proofreading/Editing
Career Essence Co., Ltd.
Administrative & Communications Support
February 2022 - April 2022 (2 months)
Netherlands
• • Supported a startup recruitment company by managing communication between companies and students.
• • Tracked selection progress, maintained company master data, and handled inquiry responses from students.
• • Prepared broadcast messages and creative materials for events and interview promotion, and wrote SEO-based blog content.
Leman Co., Ltd.
Writer / Director
October 2021 - Today (4 years and 8 months)
Netherlands
• • Work on a freelance contract basis as a writer and project support contributor.
• • Write magazine columns and support proofreading for promotional materials such as pop-up content and flyers.
• • Handle a broad range of content tasks requiring accuracy, tone control, and deadline
management.