ACAbout Abhijet
Growth happens when strategy meets execution.
I partner with startups and growing ventures to build the clarity, structure, and growth systems that deliver measurable impact.
With over 24 years of leadership across hospitality, lifestyle, retail, and service sectors, I turn strategic ideas into scalable outcomes. My work focuses on helping founders and teams accelerate growth, strengthen operations, and create customer experiences that set them apart.
Projects I Commonly Deliver:
• Business model refinement and profitable market identification
• Operational system design, workflow standardization, and process optimization
• Customer experience and retention framework design
• Market entry, investor readiness, and scalability planning
• Governance models and KPI alignment for accountability and visibility
Why Clients Choose Me:
Clients value my ability to simplify complexity and execute strategies that truly work. I deliver clear structures, actionable roadmaps, and measurable outcomes — ensuring that growth is both sustainable and scalable. My approach is practical, collaborative, and adaptable to each client’s resources and pace.
If you’re a founder or leader ready to bring clarity, structure, and long-term growth to your business, let’s build strategies that don’t just look good on paper — but create real progress, consistent performance, and experiences your customers remember.
English
Native or bilingual
Can work on-site
Dubai (up to 50km)
Experience
- Aykra Q FlowStrategic Business Growth ConsultantCONSULTING AND AUDITSNovember 2022 - Today (3 years and 7 months)Dubai, United Arab EmiratesAdvising founders, SMEs, and emerging brands across hospitality, retail, lifestyle, and service sectors to design scalable business models, elevate customer experience, and build sustainable growth systems.Key Achievements• Developed growth and expansion frameworks, improving scalability and investor readiness across multi-market environments.• Optimized customer journey models, achieving 12–18% improvement in retention and measurable uplift in brand perception.• Enhanced operational efficiency by 25% and reduced cycle time by 30% through workflow standardization and team accountability systems.• Implemented KPI dashboards and performance analytics enabling informed, data-driven decisions for founders and leadership teams.• Guided management and frontline teams on service excellence and brand alignment, ensuring consistency during scale-up phases.• Supported clients in establishing structured governance and reporting mechanisms that improved transparency and strategic control.
- Indian MarketGeneral Manager – Business Growth & OperationsHOSPITALITYMay 2012 - April 2022 (9 years and 11 months)Mumbai, IndiaDirected large-scale transformation and commercial optimization programs across lifestyle, retail, and service-based businesses, driving profitability, scalability, and customer experience excellence.Key Achievements• Executed a three-year transformation roadmap delivering 25% revenue growth and established a replicable model for sustained expansion.• Streamlined CRM, communication, and delivery systems, cutting response times by 40% and elevating client satisfaction.• Introduced cross-functional collaboration frameworks and KPI systems, accelerating decision speed and execution reliability.• Strengthened vendor and procurement ecosystems, achieving measurable cost efficiency while maintaining premium quality standards.• Designed experience alignment programs integrating brand, process, and people development to enhance service consistency.• Delivered leadership mentoring and capability-building initiatives fostering accountability and continuous improvement across teams.
- Indian MarketSenior Manager – Enterprise Accounts & Service DeliveryDIGITAL AND ITJanuary 2002 - April 2012 (10 years and 3 months)Calcutta, IndiaManaged enterprise portfolios across technology, retail, and service sectors, integrating digital solutions with operational delivery and client growth strategies.Key Achievements• Achieved 25% annual revenue growth through strategic account development and technology-enabled service models.• Led automation and CRM modernization projects, delivering 35% ROI improvement and enhanced client visibility.• Implemented data-driven delivery frameworks ensuring reliability, scalability, and transparent performance tracking.• Directed cross-functional tech and service teams to improve responsiveness, efficiency, and customer satisfaction.
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