Dynamic and results-driven Product Leader with a proven track record in Omni-channel Strategy, E- commerce, Digital Transformation, Platform Integrations, E-Commerce, product development, Solution Architecture, analytics, stakeholder management, product vision definition, and execution.

 Adept at developing and executing comprehensive product strategies aligned with business objectives, ensuring successful delivery of Digital, Supply chain, Logistics, e-commerce and other products.
 18+ years of implementation experience in diversified industries including Retail, Consumer goods, Fashion Retail, Healthcare, Manufacturing, Aviation, High-Tech, Utilities, Oil & Gas, Telecom and Healthcare.
Developed and executed omni-channel strategies, integrating online, mobile, social media, and in- store channels to deliver a seamless customer experience and increase revenue.
 Implemented data-driven approaches to analyze customer behavior across channels, identifying pain points and optimizing the customer journey for improved engagement and conversion rates.
 Collaborated with cross-functional teams, including marketing, design and technology, to align strategies, drive consistency, and ensure a cohesive omni-channel experience.
 Successfully integrated diverse systems, such as CRM, e-commerce platforms and marketing automation tools, to enable efficient data flow and consistent messaging across channels.
 Collaborated with customer support teams to integrate support channels, such as chatbots and self-service portals, to provide seamless and efficient customer assistance.
 Orchestrated successful implementation of omni-channel integration with SFCC, OMS, ERP and Warehouse Management systems, enabling seamless data flow and synchronized operations.
 Led end-to-end integration efforts, ensuring real-time inventory updates, order visibility, and streamlined fulfillment across online and offline channels.