Adept at developing and executing comprehensive product strategies aligned with business objectives, ensuring successful delivery of Digital, Supply chain, Logistics, e-commerce and other products.
18+ years of implementation experience in diversified industries including Retail, Consumer goods, Fashion Retail, Healthcare, Manufacturing, Aviation, High-Tech, Utilities, Oil & Gas, Telecom and Healthcare.
Developed and executed omni-channel strategies, integrating online, mobile, social media, and in- store channels to deliver a seamless customer experience and increase revenue.
Implemented data-driven approaches to analyze customer behavior across channels, identifying pain points and optimizing the customer journey for improved engagement and conversion rates.
Collaborated with cross-functional teams, including marketing, design and technology, to align strategies, drive consistency, and ensure a cohesive omni-channel experience.
Successfully integrated diverse systems, such as CRM, e-commerce platforms and marketing automation tools, to enable efficient data flow and consistent messaging across channels.
Collaborated with customer support teams to integrate support channels, such as chatbots and self-service portals, to provide seamless and efficient customer assistance.
Orchestrated successful implementation of omni-channel integration with SFCC, OMS, ERP and Warehouse Management systems, enabling seamless data flow and synchronized operations.
Led end-to-end integration efforts, ensuring real-time inventory updates, order visibility, and streamlined fulfillment across online and offline channels.
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- GoogleCEOSOFTWARE PUBLISHING
Menlo Park, CA, USA
September 1998 - Today 25 yearsIf I had to sum up my life up to this point, I'd say it's been one heck of a ride...
Do you really want to delete this item?
Do you really want to delete this item?
Do you really want to delete this item?