UMAbout Usman
Dynamic IT leader with 17+ years of proven success in Agile/Scrum project delivery, digital
transformation, software implementation, and stakeholder engagement. Expertise in end-to-end SDLC, enterprise HRMS/ERP integrations, AI-driven automation, and cross-functional team leadership. MBA in MIS with Professional Scrum Master-I and Artificial Intelligence certifications. Adept at aligning technology with business goals to drive innovation, efficiency, and customer satisfaction.
English
Native or bilingual
Can work on-site
Dubai (up to 50km)
Experience
- Applus+ Asia Middle EastImplementation ConsultantNovember 2024 - Today (1 year and 7 months)Dubai - United Arab Emirates• Led the full-cycle HRMS implementation across four countries from planning to post-go-live review.• Acted as the primary liaison between stakeholders and vendors to resolve system and process issues.• Directed data migration, validation, and testing to ensure seamless integration and system accuracy.• Managed customization and UAT with HRMS vendor to meet client-specific requirements.• Conducted post-implementation optimization and user training.
- Hitek Services LLCR&D Manager | Commercial ManagerFebruary 2022 - November 2024 (2 years and 9 months)Dubai - United Arab Emirates• Oversaw a 30+ member cross-functional team across product development, deployment, and support.• Served as Product Owner for CAFMTEK, POWERTEK, IoTEK, Flexiguest, and SAFETEK platforms.• Managed product roadmaps, backlog grooming, sprint planning, and stakeholder demos.• Led presales, client presentations, proposal development, and negotiations.
- gulfHRProject Manager/Implementation ConsultantApril 2017 - February 2022 (4 years and 10 months)Dubai - United Arab Emirates• Delivered end-to-end HRMS implementations for clients across MENA and Africa.• Facilitated client onboarding and adoption using the 'Train the Trainer' model.• Managed integrations with government systems for compliance and data exchange.• Provided feedback to enhance product features and functionality.
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Education
- Professional Scrum Master I (PSM I)Scrum.org2000Professional Scrum Master I (PSM I)
- Certified Artificial Intelligence (AI) ExpertBlockchain Council2025Certified Artificial Intelligence (AI) Expert