Tusha Singh

Managed 40+ enterprise accounts across 9 regions (USA, UK, Europe, APAC, Middle East, Africa), achieving 85%+ of revenue targets and delivering 8.5% YoY revenue growth through account expansion, upselling, and contract renewals. Identified and converted upsell and cross-sell opportunities across the account portfolio, growing pipeline value and improving repeat revenue and renewal rates. Led end-to-end client onboarding and solution implementation across ERP and DFA platforms, reducing time-to-first-value and supporting quota attainment targets. Conducted client needs assessments and presented tailored commercial proposals, improving product adoption rates and account-level revenue per client. Maintained 100% SLA compliance, resolving 95%+ of client issues within agreed timelines directly supporting retention, satisfaction, and referral rates. Supported C-suite leadership (COO) in executing strategic sales initiatives across key brands (SeaRates, DFA Alliance, Cargoes Flow), ensuring alignment with revenue targets, growth strategy, and market expansion goals. Planned and executed client-facing events, partner workshops, and stakeholder meetings that generated new business development leads and strengthened key account relationships, internal brand engagements attended by global stakeholders, strengthening partner relationships.

Spearheaded sales and marketing strategy for Swiss luxury brands Movado, Ebel, and Concord across MENA, Southeast Asia, India, and North America owning channel partner relationships, distributor co-op budgets, and integrated campaign execution. Executed flagship Movado campaign achieving 2.6x ROI, 53% above prior benchmark driven by 370% increase in social media engagement, 1.11% CTR (+85%), and CPC reduced to AED 0.66 (-42%). Ran paid media campaigns on Meta, Google Ads, TikTok, and Snapchat, achieving 30% quarter-on-quarter sales revenue growth through audience targeting, A/B testing, and conversion optimization. Drove multi-market co-operative marketing budgets across regional distributor partners, with full P&L visibility and 100% budget reconciliation accuracy. Planned and executed Dubai Distributor Summit 2025, MGI Luxury's largest brand partner event hosting representatives from 8+ international markets (USA, Japan, China, Switzerland) to drive partner sales enablement and brand alignment. Built and delivered sales performance reports tracking revenue, margin, and campaign ROI used to inform commercial decisions and identify new market opportunities. Administered relationships with external agencies, PR firms, and regional vendors to execute mall activations, partnership campaigns, and co-branded marketing initiatives across global markets. Ran brand and product training sessions for distributor teams across multiple regions, improving product knowledge and supporting channel sell-through rates.

Sold and managed health insurance products for US-based clients, applying needs-based selling and objection handling to improve policy adoption, customer acquisition, and retention rates. Analysed client data and satisfaction metrics to identify conversion gaps, enabling targeted follow-up strategies that improved close rates and satisfaction scores. Managed 24+ client interaction cycles monthly, consistently achieving the highest satisfaction scores and survey response volume; awarded 'Best Team Services Deliverables' for exceeding performance benchmarks.