Description

Sarang is a Digital Program Lead within Accenture Song’s design capability in the Middle East. He focuses on leading digital program delivery and innovation capability, providing customer-centric and purpose-built experiences. He manages a team of multi-disciplinary specialists to apply business and service design thinking methodologies to drive growth for clients in the logistics, travel & tourism, banking, telecom, e-commerce, and public sectors across the globe. Over the past 14+ years he has worked with some of the biggest consulting companies within their Middle East and other global markets. Sarang holds an MBA in Strategy & Marketing from Hult International Business School, USA and a bachelor’s degree in Mechanical Engineering. He is also an IBM certified Design Thinking practitioner and holds a certificate in Design Leadership for Business from Parsons School of Design

Languages

English
Native or bilingual
Hindi
Fluent

Workplace preferences

Can work on-site

Dubai (up to 50km)

Accenture
Digital Program Lead
DIGITAL AND IT
July 2019 - Today (6 years and 11 months)
Dubai - United Arab Emirates
Key Projects
• Led the design program management and governance for a team of 14 on a smart city data platform design project.
• Led the innovation experience design for social innovators program through an ecosystem of innovation hubs,
client partners & industry experts in line with their ESG goals and shaped up the future strategy.
• Led the operating model design and processes for the innovation lab setup for a smart city program in KSA.
• Led the design strategy team to setup an integrated cross-functional Innovation Lab to support organization’s digital
services mandate for a large telecom provider in KSA.
• Led a team to setup a centralized digital app studio to streamline and support organization’s digital product creation
demand within the oil & gas sector in UAE.
• Led a team of four to create a 3-year roadmap of service concepts as a part of defining the digital transformation
strategy for an airline in the region in KSA.
Responsibilities
• Drive market growth and sales pipeline through the mediums of design, technology, and innovation.
• Develop and oversee end-to-end execution of digital transformation programs in the Middle East.
• Manage stakeholders & consortium partners, monitor progress, and mitigate risks on large programs.
• Lead experience design activities including visioning sessions, co-creation workshops, stakeholder and customer
interviews, and creative brainstorms using design thinking methodology.
• Practice development, team growth, mentoring, and training for the program management capability.
Design Thinking Digital Transformation Agile Project Management Workshops Facilitation Business development
Publicis Sapient
Digital Strategy & Consulting Manager
DIGITAL AND IT
September 2017 - July 2019 (1 year and 10 months)
Dubai - United Arab Emirates
Key Projects
• Digital transformation of a government organization within the Tourism industry in UAE.
• Strategy and digital experience transformation for a diversified conglomerate in UAE.
• Defined and executed the roadmap for user experience transformation of digital assets for a leading bank in UAE.
• Transformation of digital customer experience across multiple brands for a global hospitality group.
Responsibilities
• Leading a team of business, product, and engineering specialists to crystallize scope and feature sets on multiple
digital products being defined and executed.
• Building a strong rapport across multiple departments, resolving conflicts, and coming up with ways to unblock
projects by rallying the right set of people.
Product management Digital Transformation Design Thinking Business analysis Customer Journey
IBM Consulting
Digital Strategy Consultant
DIGITAL AND IT
January 2015 - August 2017 (2 years and 7 months)
Dubai - United Arab Emirates
Key Projects
• Participated in a wide range of projects worth multimillion $, delivering requirements in line with client expectations
and performance standards.
• Conducted strategic analysis of business processes and provided consultation on business innovation and digital
transformation strategy for a telecom group in UAE.
• Defined the customer experience strategy on a project focused on strategy and mobile transformation under Dubai
Smart Government Implementation Program for a large government organisation in UAE.
Responsibilities
• Providing expertise with overall project strategy and approach, along with managing deliverables and stakeholders
• Establishing schedules for program delivery, tracking milestones and reporting on them.
• Understanding business objectives and user expectations through collaborative workshops and defining product
roadmap that will maximize business value, while minimizing delays and creating better customer experience.
Agile Project Management User Experience Design Product management Project Management Business analysis

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Master of Business Administration
Hult International Business School
2014
MBA
Bachelor of Engineering
Manipal Institute of Technology
2010
Mechanical Engineering

Check out Sarang's education

Digital Project Manager

Sarang J.

Product Management | CX Design | Data&AI

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