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Paul HetfieldPH

Paul Hetfield

Digital & Business Transformation Expert

$1,500/day
Dubai, AE
15+ years

Average response time: 1 hour

About Paul

Results-driven Business Transformation Leader with 25+ years of experience managing enterprise-wide transformations across complex, multi-functional projects. Expertise in operating model implementation, process optimisation, organisational design, and technology portfolio management at both strategic and operational levels. Proven ability to align IT and business strategy, lead high-performing teams (20+ members) and foster collaboration across global teams. Successfully tripled team size and revenue, delivered multi-million-dollar transformation programs, and optimised systems and processes across the UK, Europe, the US, and the Middle East. MBA candidate, Certified Management Consultant and MSP Advanced Practitioner. Adept at C-suite engagement, KPI-driven performance tracking, and post-merger integration.
  • English

    Native or bilingual

Can work on-site
Dubai (up to 50km)

Experience

  • Daman Insurance
    Vice President (Business Excellence) - Contract
    BANKING AND INSURANCE
    April 2025 - Today (1 year and 2 months)
    Abu Dhabi - United Arab Emirates
    Created and led the centre of excellence (CoE), focused on supporting Daman-wide transformation and operational improvement initiatives. Recruited and built the CoE team, while delivering business-wide baselining, end-to-end alignment and operational change initiatives.
    Operational Excellence Digital Transformation Project Management BPMN Change Management
  • Career Break
    MBA Focus
    September 2024 - March 2025 (6 months)
    Took a dedicated period to focus on completing core MBA modules, including strategic management and organisational behaviour. Enhanced analytical, decision-making, and cross-functional collaboration skills through intensive coursework, case studies, and projects.
  • Alvarez and Marsal (A&M)
    Senior Manager / Transformation Head
    CONSULTING AND AUDITS
    July 2021 - September 2024 (3 years and 2 months)
    Dubai, United Arab Emirates
    Created and led the Infrastructure & Capital Projects transformation and operational improvement practice. Significantly expanded the team and revenue, while delivering digital and operational change programmes and projects that profoundly influenced our clients' businesses.
    • • Practice Development and Management:
    ✓ Revenue Growth & Market Expansion: Developed strategies to increase revenue and managed the design and development of products and services, contributing to a threefold revenue increase and an expanded client portfolio.
    ✓ Leadership & Team Development: Collaborated with senior leadership and HR to recruit and onboard new team members, growing the team from 10 to over 65. Mentored and developed team members to create a high-performing workforce.
    ✓ Business Development: Submited over 30 business proposals, securing more than $2 million in annual
    Digital Transformation Corporate strategy Change Management Strategic planning Business analysis

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Education

  • MBA Candidate
    2026
    MBA Candidate
  • Chartered Management Consultant
    Chartered Management Institute
    Chartered Management Consultant

Skill set

Categories