About Nidhal
I am a Managing Consultant with 8+ years of experience in Digital Transformation, Delivery Management, and Project & Program Management (PMO). I support organizations in shaping and delivering their strategic and operational transformation initiatives, with a strong focus on efficiency, technology adoption, and business impact.
My consulting journey includes working with IBM and other major European institutions across the banking, insurance, and public services sectors. I have led and delivered large-scale digital programs involving AI-driven document processing, omnichannel customer experiences, Agile product delivery, and compliance projects. These roles required balancing strategic advisory, delivery oversight, and day-to-day coordination of multidisciplinary teams.
My strengths include budget planning, stakeholder engagement, agile delivery frameworks (Scrum/Scaled Agile), and quality assurance. I bring both structure and adaptability to complex environments, ensuring that transformation initiatives align with organizational goals and create measurable value.
Now based in Dubai, UAE, I am open to hybrid or remote missions across the Middle East, including UAE, KSA and Qatar. I aim to collaborate with forward-thinking organizations looking to scale their digital capabilities and improve service delivery.
English
Fluent
Arabic
Native or bilingual
French
Native or bilingual
Spanish
Basic
Can work on-site
Dubai City (up to 50km), Abu Dhabi Island and Internal Islands City (up to 50km), Sharjah city (up to 50km)
Experience
- IBM Consulting - Client : Major French Bank-InsurerSenior PMO & Delivery Excellence OfficerJune 2022 - January 2025 (2 years and 7 months)Paris, FranceWithin the IBM Consulting teams, I was part of the leadership team of a multi-year digitization initiative transforming document processing across the client's Group. Solutions developed were deployed as business use cases across internal entities, external clients, and partners within the client's ecosystem.Key achievments:
- Led alignment of over 40 digital projects with strategic transformation objectives across a multi-year program.
- Managed cross-functional program quality assurance and contract compliance.
- Oversaw financial forecasting and profitability for a multi-million euro annual contract.
- Facilitated integrated risk management using IBM frameworks and client risk governance.
- Supported business development efforts in areas such as Generative AI and intelligent document processing
- IBM ConsultingManaging Consultant – Financial ServicesMay 2022 - April 2025 (2 years and 11 months)Paris, FranceAs a Managing Consultant at IBM, I support an elite banking client in driving large-scale digital transformation. My role involves shaping strategic offerings and leading delivery excellence for over 40 projects within a multi-year transformation program. I ensure alignment with strategic objectives, coordinate cross-functional teams, and manage service delivery quality and financial performance.Key responsibilities include:
- Program-level PMO for strategic initiatives
- Quality assurance and SLA compliance
- Budget planning, financial forecasting, and profitability analysis
- Risk management and mitigation strategy
- Thinkmarket - Client : BNP ParibasProduct Owner - Conversational AIJanuary 2022 - April 2022 (3 months)Paris, FranceAs a Product Owner, I led the strategic redesign and delivery of chatbot solutions, supporting the migration to a new conversational AI platform and managing the backlog to deliver business value.Key skills, techniques & methods:
- Scrum Product Ownership
- Platform migration
- Backlog refinement, prioritization
- Value tracking through success metrics
- Cross-functional coordination (UX, devs, business)
- User-centered design principles
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Education
- Master of Engineering – IT & Digital Transformation ManagementTelecom ParisTech (now known as Télécom Paris – Institut Polytechnique de Paris)2017Specialized Master’s program focused on information systems, digital innovation, and transformation strategies. Coursework covered IT governance, agile methodologies, project and program management, enterprise architecture, and digital service design. The program combined technical excellence with business-oriented approaches, preparing graduates to lead digital transformation initiatives across industries.
Certifications
- Professional Scrum Product Owner (PSPO I)Scrum.org2021
- Project Management Professional (PMP)®Project Management Institute (PMI)