Description

Seasoned technology-driven business management professional with proven success in marketing & sales development, strategic partnerships, customer success, product and project management. Leveraging exceptional interpersonal and consultative selling skills to drive sustainable business growth by outstanding value creation and customer satisfaction.

Lets connect and explore the synergies to drive business, strategy and innovation to deliver measurable impact together!

Languages

English
Native or bilingual
Arabic
Basic

Workplace preferences

Can work on-site

Dubai (up to 50km)

NOI Technologies
Sr. Sales Account Manager
DIGITAL AND IT
January 2020 - Today (6 years and 5 months)
Dubai - United Arab Emirates
Overseeing business development and account management for NOI Group of Companies. Representing ZKR Group across the EMEA region, a brand that integrates cutting-edge technology with industry best practices to deliver SaaS based software solutions to streamline organizational workflows.

Highlights:
• Develop and execute regional go-to-market and account strategies, identifying new business opportunities and expanding footprint into strategic accounts
• Own full sales cycle from prospecting, lead qualification, tailored solution selling, to negotiation and close
• Engage C-level stakeholders to align solutions with strategic goals, uncover business drivers and deliver compelling value propositions
• Partner with solution engineers and R&D to design tailored demos and proof-of-concepts that address specific customer pain points
• Leverage CRM for pipeline management, forecasting and account health monitoring, ensuring accuracy in revenue tracking
• Facilitate account planning and quarterly business reviews to uncover upsell and cross-sell opportunities Lead customer success initiatives to ensure smooth implementation, adoption, and long-term satisfaction
Achievements:
• Exceeded new business and revenue targets, securing multi-million-dollar SaaS contracts with enterprise customers across past year
• Expanded company presence in Europe through successful new logo acquisition and strategic partnerships
• Developed tailored sales campaigns that accelerated deal cycles and improved win rates in competitive markets
• Strengthened long-term relationships with strategic accounts, increasing adoption and retention through consultative engagement
sales administration account management Business development Strategic planning SAAS
NSH Group
Digital Transformation Manager
HEALTH AND WELLNESS
January 2016 - January 2019 (3 years)
Dubai - United Arab Emirates
Leading the digital transformation strategy and overseeing the implementation of all technological initiatives for the first-ever, Accuray CyberKnife (SRS/SBRT) equipped, 120-bed super-specialty Oncology hospital along multiple satellite Radiology and dental clinical facilities in UAE.

Overseeing the design and implementation of digital transformation projects, including complete ICT infrastructure

o Leading the enterprise software development and deployment, including HIMS/EHR, Siemens Syngo Plaza RIS
PACS, medical records, Microsoft Cloud Infrastructure, Backup & DR, Helpdesk Operations, Cybersecurity and
Asset Management
o Managing stakeholders and vendors while supporting caregivers in process optimization through technology
automation
o Developing and executing ICT strategies and business plans aligned with corporate goals, including website
management, digital presence, marketing, content strategy, and SEO
o Establishing information security policies and best practices to ensure compliance and data protection
o Providing training, coaching, and team leadership to drive efficiency and seamless project execution
Achievements:
o Successfully delivered a state-of-the-art digital infrastructure for a 120-bed oncology hospital
o Commissioned and operationalized multiple radiology outpatient facilities across Dubai and Abu Dhabi

Healthcare HealthTech Project Management Operations Management Digital Transformation
BroadPeak Technologies
Customer Success Lead
TECH
January 2011 - January 2015 (4 years)
Islamabad, Pakistan
• Manage tech help desk (contact center) operations for both PAK and USA offices, ensuring seamless ops support
• Oversee customer service, corporate accounts, and interdepartmental collaboration to operational excellence
• Training, strengthen client relationships, manage stakeholders and teams while ensure quality deliverables
• Owned customer success processes for POS and e-commerce activities, including online payment processing
• Managed digital marketing, content management, and SEO initiatives to enhance customer engagement and business growth using inhouse CRM
customer success DevOps POS Software development SAAS