Description

Based in Dubai, I am a Customer Success and Strategic Account Management Leader with 9+ years of experience driving retention, revenue expansion, and operational excellence for global enterprise SaaS organizations.

My expertise spans customer success management, churn reduction strategies, revenue growth acceleration, and cross-functional leadership across Middle East, EMEA, NAMER, and APAC regions.

Middle East & GCC Experience:

-Managed 70+ strategic enterprise accounts ($250K-$2M) across Dubai and broader Middle East markets.

- Delivered white-glove customer success strategies tailored to regional business requirements.

- Built scalable frameworks supporting enterprise clients across UAE, KSA, and GCC territories.

- Collaborated with regional Sales, Product, and Marketing teams to drive localized customer outcomes

KeyAchievements:

- Reduced enterprise churn by 25% through data-driven customer health scoring framework adopted globally.

- Drove 16% year-over-year revenue growth across $140M+ portfolio through strategic upselling and cross-selling.

- Accelerated time-to-first-value by 20% through cross-functional collaboration across 50-60 Enterprise accounts.

- Created Project Tesla: An APAC onboarding program scaled globally, contributing to promotion from CSM I to CSM II.

With proven expertise in managing multi-million dollar enterprise portfolios, I specialize in building retention frameworks, identifying expansion opportunities, and translating complex customer needs into actionable success strategies. I excel in stakeholder management, executive communication, and leading initiatives that deliver measurable business impact while mentoring high-performing Customer Success teams.

Currently seeking Customer Success leadership opportunities in Dubai/Abu Dhabi. Let's connect to discuss how I can drive retention, expansion, and customer satisfaction for your enterprise SaaS organization.

Languages

English
Native or bilingual

Workplace preferences

Can work on-site

Dubai (up to 50km)

LinkedIn
Customer Success Manager II
April 2024 - August 2025 (1 year and 4 months)
India
• ● Customer Success Management: Orchestrated end-to-end customer lifecycle strategies for 70+ high-value corporate partnerships across four continents, leveraging usage analytics and adoption dashboards to translate complex technical requirements into actionable implementation roadmaps, resulting in consistent portfolio growth and strategic partnership deepening with C-suite stakeholders.
• ● Churn Reduction & Retention: Engineered proprietary customer health scoring framework integrating product telemetry data, engagement metrics, and sentiment analysis to flag at-risk enterprise accounts, enabling targeted intervention strategies that decreased portfolio churn by 25% within six months while establishing scalable early-warning protocols adopted across regional teams.
• ● Research-Driven Outreach & Account Intelligence: Conducted deep-dive account intelligence by analyzing industry shifts, talent movements, competitive hiring data, and product usage gaps to tailor proactive outreach—equipping stakeholders with actionable insights that improved executive engagement and informed account growth strategy.
• ● Enterprise Sales Enablement: Drove alignment between Customer Success and Field Sales by crafting data-backed account narratives, value realization insights, and renewal-readiness documentation that empowered AEs to lead strategic conversations, strengthening deal velocity and supporting multi-product expansion motions.
• ● Business Development & Pipeline Generation: Partnered closely with Sales to identify whitespace opportunities across enterprise portfolios, leveraging platform adoption metrics, hiring trends, and executive business priorities to surface high-probability expansion prospects—resulting in a consistent uplift in qualified pipeline contribution across assigned territories
account management Customer Onboarding Product Adoption
LinkedIn -
Customer Success Manager I
January 2022 - April 2024 (2 years and 3 months)
India
Led strategic customer success operations for a portfolio of 50-60 enterprise accounts valued between $150K-$1M across Middle East, Australia, New Zealand, Singapore, and Kuala Lumpur markets, driving product adoption and business outcomes for LinkedIn Sales Navigator and Campaign Manager whilepartnering with Sales and Strategic Support teams to ensure client goal achievement.
LinkedIn
Enterprise Account Consultant II
October 2020 - December 2021 (1 year and 2 months)
India
Served as technical Subject-Matter Expert for enterprise Sales support operations, resolving complex CRM integration challenges and product escalations while driving digital adoption initiatives and scaling internal knowledge infrastructure to accelerate customer onboarding and team enablement.