About Mahmood
Results-driven Box Office Spcialist with 4+ years of experience in overseeing ticketing operations, managing staff, and ensuring exceptional customer service. Adept at optimizing ticket sales, streamlining processes, and implementing innovative strategies to maximize revenue. Proven track record in fostering positive relationships with travel agents, educational institutions and partners. Highly skilled in utilizing ticketing software and managing financial transactions with accuracy and efficiency. Committed to enhancing overall guest experience and contributing to the success of the organization.
Arabic
Native or bilingual
English
Fluent
Can work on-site
Dubai (up to 50km)
Experience
- HyperSpaceReservation and Customer Support LeadENTERTAINMENT AND LEISUREDecember 2022 - Today (3 years and 6 months)Dubai - United Arab Emirates
- Collaborating with the business development manager to identify strategies that boost revenue, drive growth, increase footfall, and ensure a high level of customer satisfaction.
- Work closely with the Marketing and Sales teams to ensure that our products, along with precise information and branding, are effectively showcased on B2B sales channels.
- Manage ticket vendor agreements and verify that vendors fulfill their contractual commitments.
- Manage the ticket sales for all the partners which includes setting up ticketing systems, overseeing ticket sales and ensuring ticket inventory is accurate and up-to-date.
- Coordinate group bookings and manage school trips, ensuring a seamless experience from the initial reservation to on-site execution for an efficient operational process.
- Supervise onsite and telephone ticket sales, including cash handling and reconciliation, to ensure smooth operations.
- Resolve customer inquiries, complaints, feedback and booking issues promptly in person or on social media platforms.
- Monitor ticket sales performance and weekly/monthly prepare reports with key findings for the business development team.
- Manage the reconciliation of ticketing revenue, tickets sold, box office and promotions, ensuring accuracy and compliance with the policies and procedures.
- Oversee the report for approved complimentary ticket allocations, ensuring policy compliance.
- Manage the integration of the ticketing system and API with newly signed B2B partners.
- Troubleshoot any issues related to the ticketing system and B2B partner system.
- Ain Dubai by Dubai HoldingBox Office SupervisorENTERTAINMENT AND LEISUREOctober 2021 - December 2022 (1 year and 2 months)Dubai - United Arab Emirates• - Support the Manager in maintaining all performance time-slots and events inventory.• - Supervise welcoming, onsite ticketing counters, self-service ticketing kiosks, VIP Entrance, guest service lobby, and access control portal (Turnstile).• - Perform ticket sales transactions quickly and accurately using (VGS) computer-based ticketing system.• - Attend to advance ticket sales and enquiries via online channels or Call Centre emails promptly.• - Check and verify daily accounts reconciliation for Guest Service Agents.• - Perform cashiering duties including receiving payment by cash, credit card or other payment modes.• - Execute additional tasks and duties as team leader on a day to day basis for operations.• - Monitoring stock levels of tickets and other Box Office consumables.• - Provide knowledgeable answers to guest questions; provide detailed information regarding the property amenities.• - Develop new and analyze existing procedures and special promotions that will improve guest patronage.• - Generate daily reports on all performance events for senior leadership and management.• - Manage the guest queue system assembling or disassembling queues and stanchions as needed.• - Develop and mentor hourly Box office team members to ensure departmental standards and goals are understood and met.• - Resolve guest complaints within scope of authority; otherwise refer the matter to management; notify supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.• - Perform other job-related duties as requested.
- MOTIONGATE™ DubaiGuest Service RepresentativeENTERTAINMENT AND LEISUREMay 2022 - August 2022 (3 months)Dubai - United Arab Emirates• - Welcoming guests, answering their questions, helping them locate items, and providing advice or recommendations.• - Operating cash registers and other electronics.• - Following all departmental procedures.• - Maintaining a clean workspace.• - Assist in the daily operation ensuring to always be a leading example showing excellent customer service skills.• - Ensure that open communication is taking place and outstanding issues are followed up.• - Perform other duties and responsibilities as assigned by Box Office Manager.• - Maintain a logbook about guest complaints, carry out trend analysis, and take corrective action on any identifiable areas of improvement as future preventive measures. Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer.• - Drive/maximize the sale.• - Handling and managing the cash float.• - Promotes up-selling of facilities and services.
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Education
- Supply Chain Logistics Introduction to HTML5 Excel Skills for Business: Essentials WEB APP SECURITYSupply Chain Logistics Introduction to HTML5 Excel Skills for Business: Essentials WEB APP SECURITY
- Introduction to Software Product ManagementIntroduction to Software Product Management