About Luis
English
Native or bilingual
Spanish
Native or bilingual
Portuguese
Native or bilingual
Experience
- MANGO,Senior Product Manager, Growth, Retention & LoyaltyJanuary 2026 - Today (5 months)Madrid, Spain• ● Define product vision, strategy, and roadmap for loyalty and referral initiatives across a high-traffic, multi-market eCommerce platform.• ● Lead end-to-end product delivery from discovery and validation through launch and iteration, balancing scope, sequencing, and quality trade-offs to ship on time.• ● Identify high-impact opportunities through data analysis and user insights, translating them into scalable solutions that drive measurable improvements quarter over quarter.• ● Own backlog prioritisation and roadmap decisions, balancing user value, business impact, and technical constraints.• ● Define KPIs and drive continuous improvement through experimentation and data-driven decision-making with Engineering, UX, and Data partners.
- PRIMA Assicurazione,Senior Product ManagerJune 2025 - November 2025 (5 months)Madrid, Spain• ● Led a cross-functional squad (Product, Design, Engineering, and Data) focused on funnel optimization and experimentation culture.
- IKEA (Thiga Consultant),Product ManagerOctober 2023 - May 2025 (1 year and 7 months)Madrid, Spain• ● Led product strategy for IKEA Energy Services, defining a digital rollout plan for 10 new markets within 6–12 months.• ● Acted as Product Team Lead (PTL) during the maternity leave of the official PTL, ensuring roadmap continuity and team alignment.• ● Defined and executed data-driven initiatives to improve user retention and conversion across sales funnels of the Life@Home Platform.• ● Developed and prioritized product roadmaps, aligning business objectives with user needs and technical feasibility.• ● Conducted product discovery sessions using Design Thinking and Service Design methodologies to identify customer pain points and define viable solutions.• ● Defined analytics dashboards to monitor key KPIs and customer lifetime value (LTV).• ● Collaborated with cross-functional teams (engineering, data, design, and business) to drive continuous improvement in product-market fit.
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Education
- Service Design TrainingKoos Agency2022Service Design Training
- Productized Masterclass2021Productized Masterclass