Description

Seasoned Technology Leader with 2 Decades of experience in Digital Transformation, Enterprise Softwares, IT strategy and Product Management. Led and delivered high value transformational projects across Ecommerce, Energy, Public Sector and Consumer Goods industries.

Languages

English
Native or bilingual

Workplace preferences

Can work on-site

Dubai (up to 50km)

Delivery Hero Talabat
Principal Product Manager
E-COMMERCE
July 2021 - Today (4 years and 11 months)
Dubai, United Arab Emirates
• Head of Product for the Digital Sales solution with goals driving efficiency, speed and increased acquisition
• Designed and developed a High-Velocity Telesales product from inception to launch. Driving key metrics of Lead Conversion rate, Contact rate and Contract Sign-ups.
• Product Owner for the Multi-Channel Customer Engagement solution for driving customer engagement, increasing customer reach and adoption
• Leveraged AI, Automation and real-time insights for development of products.
• Responsible for Product Strategy and Vision, Discovery, Planning, Stakeholder Engagement, Execution, Requirements Gathering, User Story Documentation and Testing
• Products built on Salesforce Marketing, Sales and Communities Cloud
• Envisioned and Developed a Digital AML Product to automate the KYB/KYC mandate to onboard new Vendors.
• Drove Incremental revenue initiatives, adding approximately $ 2 Mil to the GMV.
Product management Digital Transformation Salesforce Salesforce Marketing Cloud Communication strategy
Royal Dutch Shell
Product Manager
ENERGY AND UTILITIES
February 2016 - July 2021 (5 years and 5 months)
• Product Manager for the global Sales and Service applications with a Global Userbase of over 2500
• Responsible for Product Strategy and Roadmap, Business Value Assessment, Product Backlog Management, Stakeholder Management, Product Delivery and Product Communications.
• Owned the Global Salesforce Sales Cloud solution for Sales Opportunity Management, Contract Lifecycle and Order Management
• Led solutions with adoption of Appexchange products, Integrations to multiple solutions within Company Software Landscape and extended the reporting and analytics capabilities.
• Designed the Digitally Transformed Processes and Solution for Customer Operations and delivered a cross geography omni-channel system for Customer Service Management.
• Designed a Sales Performance Analytics and Insights Product for Distributor Sales Channel
Digital Transformation Product management IT Strategy Strategic planning ERP
Infosys Limited
Senior Consultant
PUBLIC SECTOR
November 2013 - January 2016 (2 years and 2 months)
Bengaluru, India
• Senior Consultant leading a team of Functional and Domain Experts to deliver a Digital Service Management solution for the Government of India with an objective of 100% digitization of statutory filing of reports and registration of Companies in India
• Responsible for Requirement Gathering, Solution Blueprint, Design Specifications, User Training and Solution Roll-Out.
• Managed the Stakeholder Engagement including Senior Bureaucrats and Policy Makers by conducting Requirements workshops, Product Demonstrations and Solution Presentations.
Digital Transformation Project Management SAP CRM