Kaushik Kumar

Govern enterprise strategic portfolio in partnership with Managing Director, prioritizing transformation initiatives aligned to corporate strategyandroadmap. Designed and deployed enterprise strategic planning and KPI framework across departments, aligning strategy, budgets, and executioncycles. Established PMO governance model and portfolio management processes using Wrike, improving visibility and accelerating time-to market. Built executive dashboards integrating financial, operational, and customer experience data to support CxO decision-making and businessreviews. Developed businesscaseforCentral Kitchenvsoutsourcingoperating model, delivering approximately $150K in projected annual cost savings. Owned enterprise digital transformation initiative (Freshdesk rollout), defining transformation roadmap, system architecture, and integrations, reducingissueresolutiontimefromweeksto1 day. Spearheaded e-commerce platform transformation program, defining product roadmap, business requirements, and UAT governance, projectedtodeliver12%upliftinonlineconversion. Led product (RTD Cold Brew) costing governance and new launch operating model, acceleratingtime-to-marketby 1 monthandavoiding $38Kinopportunitycost. Designed customer experience analytics and Mystery Shopper framework, generating strategic insights that improved CX KPIs by 28%. Drove benefits realization tracking and executive reporting for transformation initiatives through structured governance and review mechanisms.

Led business transformation programs across logistics optimization, HR process reengineering, and ERP migration. Acted as business product owner for digitization of GRN and stock audit processes, aligning business requirements with tech delivery. Managed Agile delivery of digital customer platform (Happy Chops mobile application), improving order accuracy and customer experience. Reduced operational losses from $40K to $10K through root-cause analysis, process redesign, and automation initiatives. Spearheaded HR operating model redesign and ERP migration, improving data accuracy by 40% and delivering $300K in recurring annual savings. Developed executive dashboards and structured reporting for portfolio performance, risks, and dependency management.

Led regional business transformation and revenue growth strategy, delivering INR 3 Cr and INR 4.5 Cr in consecutive years through operating model redesign and performance governance. Designed market expansion strategy and partnership operating model with 60+ preschools, contributing to 50% of regional revenue. Implemented performance management and productivity frameworks for teams of 35+ staff, improving service delivery and cost efficiency. Drove churn reduction and brand awareness through data-driven marketing strategy and service process improvements.