You're seeing this page as if you were . The main menu is still yours, though. Exit from immersion
Jeff RossJR

Jeff Ross

Fractional & Interim Operations Leader

$1,500/day
Dubai City, AE
15+ years

Average response time: 1 hour

About Jeff

I help service-driven companies stabilise operations, strengthen managers, and improve execution during periods of change.

I work with hospitality, retail, mixed-use, leisure, and other customer-facing businesses that need senior operational support without always needing a full-time executive hire.

As an Interim GM, fractional operations partner, and certified coach, I bring 25+ years of experience across hotels, premium retail, multi-site service operations, and post-acquisition integration.

Typical projects include:

• Interim or fractional general management support
• Post-acquisition stabilisation and integration
• Operational improvement and service consistency
• Leadership transitions and manager ramp-ups
• Team alignment during change
• Performance reviews, operating rhythm, and accountability routines

What makes my work different is the combination of operational depth and people capability.

I don’t separate performance from leadership behaviour. In service businesses, execution depends on the managers who translate priorities into daily action.

I bring calm, structure, and practical leadership in environments where customers, teams, standards, and commercial pressure all meet.
  • German

    Fluent

  • Luxembourgish

    Native or bilingual

  • English

    Native or bilingual

  • Spanish

    Conversational

  • French

    Fluent

Can work on-site
Dubai City (up to 50km)

Experience

  • Nexuspoint Project Management L.L.C.
    Co-Founder & Principal
    January 2025 - Today (1 year and 5 months)
    Dubai - United Arab Emirates
    Together with clients, we focus on:
    • Leadership presence under pressure.
    • Delegation without losing control.
    • Clear, values-based communication.
    • Handling feedback and accountability consistently.
  • Jeff Ross GmbH
    Owner
    HOSPITALITY
    July 2024 - Today (1 year and 11 months)
    Zug, Switzerland
    My work blends strategic clarity with practical tools, making leadership growth tangible and sustainable, especially for fast-paced service environments.
    Leadership Development Change and Transformation Management Start-up Training
  • Batgroup
    General Manager PFA (Putzfrauenagentur)
    May 2023 - June 2024 (1 year and 1 month)
    Zürich, Switzerland
    Brought in to lead the post-acquisition integration of a well-established brand into a growing group structure; without losing the trust of clients or the strengths of the original business.

Recommendations

Be the first to recommend Jeff

Help this freelancer shine by sharing your experience working together.

These freelancer profiles also match your criteria

AgathaA

Agatha Frydrych

Backend Java Software Engineer

4.7

(3)

2

BaptisteB

Baptiste Duhen

Fullstack developer

4.6

(4)

5

AmedA

Amed Hamou

Senior Lead Developer

4

(2)

7

AudreyA

Audrey Champion

Web developer

4.3

(3)

4

Education

  • Certified systematic Coach & Consultant
    Coach Akademie Schweiz GmbH
    2024
    Certified systematic Coach & Consultant
  • Certified systematic Team Coach
    Coach Akademie Schweiz GmbH
    2024
    Certified systematic Team Coach

Certifications

  • Dipl. Wertorientierter systemischer Team Coach
    Coach Akademie Schweiz
    2024
  • Dipl. wertorientierter systemischer Coach & Berater
    Coach Akademie Schweiz
    2024

Skill set

Categories