Description

Technical consultant with over 5 years' experience in customer management for small and large companies.

👉 Perfect management of backoffices, CRM and in-house software.

👉 Rigorous, organized and fluent in French, English and Spanish, languages that expand my ability to solve problems.

I enjoy analyzing different situations in order to offer the best advice and assistance to my customers.

Industry field of expertise

Languages

French
Native or bilingual
English
Native or bilingual
Spanish
Fluent

Workplace preferences

Remote only

Primarily works remotely

TotalEnergies
Technical consultant
November 2022 - Today (3 years and 6 months)
Main tasks and responsibilities :
Technical assistance for service stations, North-East France area
Diagnosis of equipment problems
Intervention in the event of major technical malfunctions
Analysis and identification of causes of failures
Coordination with service providers for fast, efficient repairs

Working together :
Establishing contact with qualified technicians
Logistics management to minimize downtime
Constant communication between all parties involved to ensure transparency and efficiency

Commitment :
Providing reliable, responsive service
Optimizing equipment performance and safety
Maximize station operator satisfaction
Tilli
Customer care agent & Event Coordinator
FASHION AND COSMETICS
May 2022 - Today (4 years and 1 month)
Tilli is a home tailoring service.

Daily tasks:

Event Coordinator in partnership with ready-to-wear brands :

Contact and implementation of terms and quotes
Mobilization of tailors for events
Monitoring the progress of the event and invoicing
Customer Care Agent :

Managing incoming tickets
Customer relationship management
Understanding expectations and needs (Go&See, PDCA)
Tracking actions taken, continuous improvement
Ongoing back-office updates
Organization Event Planning Customer Experience Event Management Logistics & Operations CRM Customer Service Strategy
Wecandoo
Customer Care & Content Management
ARTS AND CRAFTS
November 2021 - Today (4 years and 7 months)
Content Management :

Operational monitoring of workshops with artisans
Management of workshop availability
Handling incoming customer requests (via email, phone, or chat), resolving issues with orders, and providing fast and effective solutions
Optimization of workshop occupancy rates in direct collaboration with acquisition and CRM teams
Implementation of indicators and processes to anticipate customer demands and propose proactive solutions
Moderation: Reviewing customer comments and approving/deleting them
Content & Website Management :

Adding and updating visual content on the website
Writing, proofreading, and editing workshop descriptions and marketing content
Ensuring consistency and quality of published content to enhance the user experience
Collaborating with the design and marketing teams to improve content engagement
Customer Support customer service Content Management Content Writing & Editing User Experience (UX) Moderation & Quality Control CRM & Process Optimization Problem-Solving & Proactivity