About Hichem
13 years of experience driving product strategy and leading cross-functional teams across France, India, Brazil, Poland, USA, Singapore, and Dubai in large and complex projects. Proven expertise in aligning product goals with business needs, optimizing user experiences, and delivering innovative solutions globally.
English
Fluent
French
Native or bilingual
Arabic
Native or bilingual
Can work on-site
Dubai (up to 50km)
Experience
- IngenicoRelease and Program management LeadBANKING AND INSURANCEJune 2023 - Today (3 years)Suresnes, FranceIngenico is a global leader in payment solutions, offering secure and seamless payment services across in-store, online, and mobile channels. Known for its point-of-sale (POS) terminals, Ingenico also provides cloud-based platforms, payment gateways, and fraud prevention tools.
- Spearhead the delivery strategy for Ingenico’s cloud device management and payment platform, Improving delivery efficiency by 30% and product release pace (from 2 to 5 releases per year).
- Drive the planning and execution of the Ingenico Cloud Platform program, aligning release plans with business priorities and elevating product quality by 25%.
- Manage 3 Senior Program Managers and coordinate cross-functional teams (development, QA, DevOps, operations) to streamline dependencies and deliverables throughout the release lifecycle.
- Oversee Agile methodologies and SAFe framework adoption (+150 collaborators), fostering continuous improvement across teams.
- IngenicoLead Product OwnerBANKING AND INSURANCEJune 2022 - March 2023 (10 months)Dubai, United Arab Emirates
- Directed a team of 10 Product Owners in a multi-site and international environment (France, Brazil, India, Poland, USA) to deliver the Ingenico Cloud Platform.
- Defined a product roadmap fully synchronized with business objectives and stakeholder expectations, ensuring timely delivery of key features.
- Enriched the Platform with payment (Visa, MasterCard, PayPal, Alipay, WeChat Pay, PagBrasil, Thunes) and commerce services (Klarna for BNPL, Diggecard for gift card, Digital Receipt, Mobi724 for Loyalty CLO).
- Partnered with engineering, marketing, UX/UI, and sales teams, improving requirements alignment with customer insights and market trends by 20%.
- Defined product backlogs, set priorities, and ensured timely delivery of high-quality features through effective PI planning and execution.
- Delivered the Ingenico platform in India with 90% of business goals achieved, supporting 90,000 active payment devices through smooth go-to-market strategies.
- Mitigated delivery risks by 40%, ensuring on-time releases and optimal resource utilization.
- IngenicoProduct OwnerBANKING AND INSURANCEJune 2020 - June 2022 (2 years and 1 month)Paris, France
- Led Ingenico Cloud Platform front-end development, introducing a scalable “front-end as a service” React framework and a cohesive design system that reduced feature development time by 40%.
- Mastered the features prioritization through meticulous backlog management, incorporating insights from market research, usability testing, and stakeholder feedback.
- Boosted the product quality by 20% by writing SMART user stories with well-defined acceptance criteria, enabling faster delivery of functional, user-centered solutions.
- Facilitated Agile processes, improving team velocity by 10% and fostering a culture of continuous improvement.
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Education
- Ingénieur Civil des MinesEcole des Mines de Nancy2012
Certifications
- Certified SAFe® 5 Product Owner / Product ManagerScaled Agile, Inc.2021
- Certified SAFe® 5 AgilistScaled Agile, Inc.2020