Description

I connect voice AI agents to the systems businesses actually run on — POS, ERP, CRM, booking platforms.

Most AI voice agents can hold a conversation, but they can't take real actions. I build the integration layer that lets them create orders in your POS, send quotes from your ERP, book appointments in your calendar, and route leads in your CRM. The voice platform handles the conversation — I make sure it does something useful with it.

What I work on at Newo.ai: — Inbound voice AI: phone ordering, appointment booking, lead capture, order status checks — Outbound voice AI: appointment reminders, follow-up calls, customer re-engagement — CRM integration: every call creates or updates the right record automatically — ERP operations: quotes, orders, returns — through a phone call, directly in your ERP — AI chatbots and agents that take real actions in business systems

30+ production integrations across Vapi, Retell, PosHUB, Odoo, Shopify, Opera (Oracle), HubSpot, GoHighLevel, Cal.com, Pipedrive, Cloudbeds, NexHealth, and others.

Before AI, I spent 20 years in infrastructure engineering — building and running systems for enterprises, telecoms, and startups. Same work at its core: connecting systems, making them reliable, automating what shouldn't be manual. The difference is what sits on top now.

Based in Galicia, Spain. Working with teams across Europe and the US.

Languages

Russian
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

Newo.ai
AI Integration Engineer
July 2025 - Today (11 months)
Building voice AI and chatbot integrations that connect Newo.ai's conversational AI platform to external business systems — CRM, POS, ERP, booking, and calendar platforms.
Key work:

Developed integration middleware between voice/chat AI agents and 30+ business systems
Implemented inbound and outbound voice AI workflows: phone ordering, appointment booking, lead capture, reminders, follow-ups
Built function-calling integrations that allow AI agents to create orders, send quotes, update CRM records, and book appointments during live conversations
Designed integration architecture for restaurant POS, ERP, CRM, and booking/calendar systems
AI Automation Python Product management
TwinMind
AI Integration Engineer
July 2025 - Today (11 months)
Tbilisi, Georgia
Building voice AI and chatbot integrations that connect Newo.ai's conversational AI platform to external business systems — CRM, POS, ERP, booking, and calendar platforms.
Key work:

Developed integration middleware between voice/chat AI agents and 30+ business systems
Implemented inbound and outbound voice AI workflows: phone ordering, appointment booking, lead capture, reminders, follow-ups
Built function-calling integrations that allow AI agents to create orders, send quotes, update CRM records, and book appointments during live conversations
Designed integration architecture for restaurant POS, ERP, CRM, and booking/calendar systems
Newo.ai
AI Integration Engineer
July 2025 - Today (11 months)
California, USA
Developed integration middleware between voice/chat AI agents and 30+ business systems Implemented inbound and outbound voice AI workflows: phone ordering, appointment booking, lead capture, reminders, follow-ups Built function-calling integrations that allow AI agents to create orders, send quotes, update CRM records, and book appointments during live conversations Designed integration architecture for restaurant POS, ERP, CRM, and booking/calendar systems