Mehdi El Hachemi Yacine

As Project Manager at Dassault Systèmes, I led large-scale ITSM, ITAM, CMDB and Service Portfolio Management initiatives supporting worldwide IT operations across EMEA, Americas, and APAC.

• Led enterprise-wide Service Modeling initiatives aligned with ITIL 4 and CSDM, structuring Business Services, ApplicationServices, and Technical Services fully integrated with CMDB and ITSM processes.

• Drove custom development projects for IT Asset Management (ITAM) and Service Portfolio Management (SPM) platforms used at global scale.

• Delivered 160+ features to production in 12 months, ensuring controlled releases in a run + build environment.

• Improved ITAM and CMDB data consistency from 70% to 87% worldwide, significantly increasing data reliability and governance.

• Scaled an operational platform managing 11,000+ tasks per month executed by IT operators.

• Managed the full lifecycle of IT assets (+150k assets) including VMs, servers, laptops, desktops, mobile devices, VRequipment, and accessories.

• Led the deployment of a new Service Portfolio Management solution, including a new Front-End, Back-End, and datamodel, fully integrated with ITSM and CMDB.

• Enabled cost showback analysis through SPM, providing service-level financial visibility.• Implemented impact analysis for incidents and CVEs, improving prioritization and risk assessment.

• Supported cybersecurity governance by linking services, assets, vulnerabilities, and operational exposure.

• Delivered 35+ features focused on change management, adoption, and system integration, driving platform adoption at scale.

• Prepared and led all SteerCo committees, providing executive-level reporting on delivery status, KPIs, risks, roadmaps, dependencies, and decision points.

• Facilitated workshops with IT, product, infrastructure, and security teams to align service models, ownership, and operational processes.

As Project Manager at Burnsys, I was entrusted with the responsibility of orchestrating the implementation of Acronis andInfraon ITSM solutions.

• Spearheaded the integration of Infraon ITSM solutions, overseeing the deployment of incident management, request management, and change management processes, ensuring seamless operations and enhanced efficiency accordingly to ITIL best practices with a target of ISO20001 and ISO27001.

• Collaborated closely with stakeholders to define project scope and objectives, aligning with client requirements andorganizational goals to deliver tailored solutions within the budget and timelines.

• Gathering customer requirements to create a service catalog for internal customer through the customer portal(workstations requests, network flows creation, creation of new servers)• Creation of functional specification to create service requests, assignation of tasks to the teams, creation of new CIs from BUILD to RUN

• Monitoring & improvement of new services created through weekly dashboards of incidents and internal customer surveys.

• Led the development and customization of internal service catalog using Infraon ITSM, facilitating streamlined service request processes and improving internal customer experience.

• Led the creation and implementation of the CMDB with the technical architect and the configuration process owner.

• Played a key role in the definition and configuration of Service Level Agreements (SLAs), ensuring adherence to performance metrics, service excellence, and risk mitigation.

• Planification of changes in customer environment with CAB team and main stakeholders.

• Implemented robust security measures and configured customer portals to enhance accessibility and engagement, driving customer satisfaction and loyalty.

As an Azure Cloud Consultant for Digiwa and CPTDG Project, a burgeoning B2C online enterprise integrating with Shopify

and SAP B1, I spearheaded the architecture analysis and design for a distributed development team. My mission entailed a

thorough comprehension of the business objectives.

• Conducted in-depth analysis of client’s requirements for an online B2C business model to ensure seamless integration

with Shopify, SAP B1, and external carrier systems.

• Collaborated closely with outsourced developers to facilitate the creation of a robust interface and database, leveraging

the carrier’s API for efficient order tracking and management.

• Assessed and identified the optimal Azure cloud infrastructure setup, with a focus on scalability, performance, and costefficiency.

• Led the deployment of an Azure VM running on Linux, equipped with PHP and Apache servers, along with a serverless

SQL instance for streamlined data management.

• Configured and secured an FTP server, establishing stringent access controls and rights management to maintain data

integrity and security.

• Prepared and optimized the Azure strategy for the development team, ensuring a conducive platform for application

development and cost optimization.

Key achievements:

• Successfully delivered a tailored Azure cloud solution that aligned with the client’s financial forecasting and operational

requirements.

• Enabled the client to initiate their B2C online presence with a scalable and secure cloud architecture, resulting in

improved order processing efficiency and customer satisfaction.