Description

I’m a Learning & Performance Strategist with 22+ years of experience helping organizations strengthen capability, improve performance, and elevate customer experience across large-scale retail and corporate environments in the UAE.

Over the years, I’ve partnered closely with leadership teams to transform business goals into practical people strategies - building scalable learning ecosystems, leadership programs, performance frameworks, and frontline capability initiatives that drive measurable impact.

My work goes beyond traditional training. I specialize in connecting learning directly to business outcomes such as sales growth, customer engagement, operational excellence, and workforce productivity. From leadership development and commercial awareness to service excellence and capability transformation, I focus on creating structured, high-impact solutions that are practical, scalable, and results-driven.

I’m particularly passionate about simplifying complex ideas, building engaging learning experiences, and helping organizations create cultures of performance, accountability, and continuous growth.

Industry field of expertise

Languages

English
Native or bilingual
Hindi
Native or bilingual

Workplace preferences

Can work on-site

Dubai (up to 50km), Abu Dhabi Island and Internal Islands City (up to 50km), Sharjah city (up to 50km), Ajman (up to 50km), Al Ain (up to 50km)

HOMES R US & RFD (Retail Franchise Division) – Lals Group
Manager – Training & Development
RETAIL (LARGE RETAILERS)
July 2025 - Today (11 months)
Dubai, United Arab Emirates
Lead enterprise-wide Learning & Development across Homes r Us and RFD, driving capability building for 1,000+ employees across Retail, Warehouse, and Corporate functions.

Scope & Leadership:
Regional exposure across UAE, Qatar, Oman, and Bahrain
Partner with CEO, COO, Retail VP, Business Heads, HR, Operations, Buying, and Marketing
Lead and develop a team of Trainers and L&D Coordinator
Key Contributions & Impact:

Designed and implemented enterprise-wide learning strategy aligned to commercial KPIs (Conversion, ATV, UPT, Customer Experience)
Built and launched Learning Passport, enabling structured and trackable development journeys across product, sales, leadership, and compliance training
Strengthened Product Knowledge capability across categories by introducing structured learning modules, supplier-led training programs, and standardized Product Fact Sheets, Guides, and Workbooks—enabling teams to confidently communicate product value, contributing to 2–4% improvement in conversion and 8–15% growth in ATV
Embedded structured selling frameworks and behaviors across stores, improving UPT by 10–20% through cross-selling and add-on strategies
Transformed Retail Readiness framework, improving onboarding effectiveness, compliance, and operational consistency
Led Leadership Development programs (LEAD, Elevating Leaders), strengthening managerial capability and team performance
Governed the Service Excellence (Mystery Shopper) Program, improving customer experience standards and store execution
Introduced Finance for Everyone, linking retail KPIs to daily decision-making and improving commercial awareness across store leadership
Developed training dashboards and exposure matrices, enabling data-driven decision-making and leadership visibility
Accountable for the end-to-end learning lifecycle, including Training Needs Analysis (TNA), content development, rollout, and measurement of training effectiveness and business impact
Leadership Development Learning Transformation Performance Excellence Capability Building Retail Excellence
HOMES R US – Lals Group
Deputy Manager – Training
RETAIL (LARGE RETAILERS)
October 2020 - June 2025 (4 years and 8 months)
Dubai, United Arab Emirates
Played a key role in scaling the Training & Development function during a period of business growth and expansion.

Key Contributions:

Conducted Training Needs Analysis across Retail, Warehouse, and Corporate functions
Designed and delivered programs across sales, service, product knowledge, and soft skills
Built training dashboards, matrices, and tracking systems
Supported rollout of Service Excellence Program, contributing to improved CX scores
Coordinated supplier-led product training initiatives
Strengthened internal training communication and engagement
LALS GROUP
Assistant Manager – Training
RETAIL (LARGE RETAILERS)
June 2016 - October 2020 (4 years and 4 months)
Dubai, United Arab Emirates
Delivered and facilitated training programs across functions
Supported PMS rollout, SOP implementation, and employee development frameworks
Contributed to employee engagement and learning effectiveness initiatives
Supported LMS administration and capability tracking