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Dario SarmientoDS

Dario Sarmiento

IT Delivery and Cloud, Director and Consultant

$1,400/day
Dubai City, AE
15+ years

Average response time: 1 hour

About Dario

I started my professional career in IT some years ago, and I saw the whole cycle of Digital Transformation that started when Internet was just a newborn. I was direct part of the management of traditional Datacenters and massive Mainframe operations that were the basis of the I/T Outsourcing business, following the adoption of e-business as a Supply Chain Model, and finally witnessing the convergence of the miniaturization of personal computing into Mobile devices, the access to massive, cheap bandwidth and the evolution of virtualization that formed the Hybrid cloud environment of I/T today. I had on-hands experience on the technologies and oversaw an I/T delivery team, during each of those phases of evolution and this gives me my skills as Consultant on IT Infrastructure and Cloud.

More recently, as Service Delivery Director, I added experience managing multiple customers in the region, inclusive of very delicate governmental contracts and managing P&L and compliance, which gives me the opportunity to handle International Standards of service and engineering over different kinds of projects involving Managed Services, I/T implementations, and digital transformation projects.

I am able to direct or advise any IT delivery operation and ensure that the business receive the benefit of a committed team that will have excellence always as his main objective.
  • English

    Native or bilingual

  • Spanish

    Native or bilingual

Can work on-site
Dubai City (up to 50km)

Experience

  • RIGHT HAND BUSINESS CONSULTING
    IT Director and Consultant
    August 2024 - Today (1 year and 10 months)
    Dubai City, United Arab Emirates
    Perform as Practice Leader of the IT Domain, responsible for providing customers with expert advice on Digital Transformation, with strong focus on small and medium business.
    Key Responsibilities and Achievements:
    • Client Success: Helped selected customers to achieve compliance objectives that allowed them to increase their portfolio of customers, increasing their backlog of business on more than 70%.
    • Business Development: Responsible for the creation of a set of IT offerings that allowed the creation of a pipeline from zero to USD 100K of signings in 3 months.
    • Distributed Team Management: Managed a network of professionals in different countries to support services for customers on Infrastructure, virtualization, shared services and fractional Project Management and Enterprise Architecture.
  • KYNDRYL MIDDLE EAST
    Director Service Delivery Gulf and Levant
    April 2020 - July 2024 (4 years and 3 months)
    Dubai City, United Arab Emirates
    Led the execution of contracts covering both project and managed services for Infrastructure, Applications and SAP / ERP, across the Gulf and Levant region, ensuring high-quality and reliable service delivery through effective hybrid cloud infrastructure management, P&L oversight, and compliance frameworks.
    Key Responsibilities and Achievements:
    • Team Leadership: Managed a team of professionals to build and support hybrid cloud infrastructure platforms, ensuring optimal performance and reliability.
    • P&L Management: Oversaw the financial performance of the regional portfolio, comprising multimillion-dollar contracts, achieving significant profitability improvements.
    • Compliance: Established a comprehensive delivery framework that achieved zero defects in surprise audits, ensuring adherence to internal and customer regulations.
    • Operational Efficiency: Implemented a management system to measure deliverables, compliance, and profitability, maintaining deviations below 5% per quarter.
    • Crisis Management: Successfully led a major governmental contract worth USD 40M during the pandemic, reorganizing delivery activities and improving gross profit by 6 points to 30%.
    • Revenue Growth: Identified and capitalized on opportunities to expand the revenue base, enhancing the overall financial health of the business unit.
    • Customer Success: Supported key customers in the Gulf region, (UAE and Kuwait) in the areas of Data Centre Migration and Managed IT Services, inclusive of Infrastructure and Platform Management, ITIL processes, and Asset Management. Perform as Delivery Project executive of a major Bank in KSA, providing Infrastructure Services and consulting on ITIL Processes, SAMA Compliance framework and Asset management.
  • IBM Middle East
    Cloud Migration Factory and Project Services Leader
    January 2018 - January 2020 (2 years)
    Middle East
    Developed and led the Cloud Migration Practice in MEA, supporting cloud migration projects and delivering strategic services across the region. Ensured the successful planning, design, and implementation of cloud solutions, enhancing operational efficiency and client satisfaction.
    Key Responsibilities and Achievements:
    • Team Building: Recruited and developed a team of 10 professionals, achieving 135% of migration targets and ensuring the effective support of cloud migration projects.
    • Strategic Planning: Led the planning, design, and implementation of IBM's strategic services, helping clients in their journey to the cloud and ensuring cost optimization.
    • Project Management: Oversaw the migration of over 12,000 workloads for eight different customers across three countries, ensuring seamless transitions and minimal downtime.
    • Profitability Improvement: Conducted financial reviews to eliminate unrelated costs, reestablishing Project Services as a profitable unit and exceeding targets by 4 points.
    • Client Support: Provided expert support for top accounts in banking, retail, and transportation sectors, dealing with complex migration projects and ensuring high client satisfaction.

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Education

  • Master of Management
    Universidad de La Sabana
    Master in Services Management
  • Bachelor of Science in Systems Engineering
    Universidad Nacional de
    Bachelor in Systems Engineering / Informatics Sciences

Skill set

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