About Dario
English
Native or bilingual
Spanish
Native or bilingual
Experience
- RIGHT HAND BUSINESS CONSULTINGIT Director and ConsultantAugust 2024 - Today (1 year and 10 months)Dubai City, United Arab EmiratesPerform as Practice Leader of the IT Domain, responsible for providing customers with expert advice on Digital Transformation, with strong focus on small and medium business.Key Responsibilities and Achievements:• Client Success: Helped selected customers to achieve compliance objectives that allowed them to increase their portfolio of customers, increasing their backlog of business on more than 70%.• Business Development: Responsible for the creation of a set of IT offerings that allowed the creation of a pipeline from zero to USD 100K of signings in 3 months.• Distributed Team Management: Managed a network of professionals in different countries to support services for customers on Infrastructure, virtualization, shared services and fractional Project Management and Enterprise Architecture.
- KYNDRYL MIDDLE EASTDirector Service Delivery Gulf and LevantApril 2020 - July 2024 (4 years and 3 months)Dubai City, United Arab EmiratesLed the execution of contracts covering both project and managed services for Infrastructure, Applications and SAP / ERP, across the Gulf and Levant region, ensuring high-quality and reliable service delivery through effective hybrid cloud infrastructure management, P&L oversight, and compliance frameworks.Key Responsibilities and Achievements:• Team Leadership: Managed a team of professionals to build and support hybrid cloud infrastructure platforms, ensuring optimal performance and reliability.• P&L Management: Oversaw the financial performance of the regional portfolio, comprising multimillion-dollar contracts, achieving significant profitability improvements.• Compliance: Established a comprehensive delivery framework that achieved zero defects in surprise audits, ensuring adherence to internal and customer regulations.• Operational Efficiency: Implemented a management system to measure deliverables, compliance, and profitability, maintaining deviations below 5% per quarter.• Crisis Management: Successfully led a major governmental contract worth USD 40M during the pandemic, reorganizing delivery activities and improving gross profit by 6 points to 30%.• Revenue Growth: Identified and capitalized on opportunities to expand the revenue base, enhancing the overall financial health of the business unit.• Customer Success: Supported key customers in the Gulf region, (UAE and Kuwait) in the areas of Data Centre Migration and Managed IT Services, inclusive of Infrastructure and Platform Management, ITIL processes, and Asset Management. Perform as Delivery Project executive of a major Bank in KSA, providing Infrastructure Services and consulting on ITIL Processes, SAMA Compliance framework and Asset management.
- IBM Middle EastCloud Migration Factory and Project Services LeaderJanuary 2018 - January 2020 (2 years)Middle EastDeveloped and led the Cloud Migration Practice in MEA, supporting cloud migration projects and delivering strategic services across the region. Ensured the successful planning, design, and implementation of cloud solutions, enhancing operational efficiency and client satisfaction.Key Responsibilities and Achievements:• Team Building: Recruited and developed a team of 10 professionals, achieving 135% of migration targets and ensuring the effective support of cloud migration projects.• Strategic Planning: Led the planning, design, and implementation of IBM's strategic services, helping clients in their journey to the cloud and ensuring cost optimization.• Project Management: Oversaw the migration of over 12,000 workloads for eight different customers across three countries, ensuring seamless transitions and minimal downtime.• Profitability Improvement: Conducted financial reviews to eliminate unrelated costs, reestablishing Project Services as a profitable unit and exceeding targets by 4 points.• Client Support: Provided expert support for top accounts in banking, retail, and transportation sectors, dealing with complex migration projects and ensuring high client satisfaction.
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Education
- Master of ManagementUniversidad de La SabanaMaster in Services Management
- Bachelor of Science in Systems EngineeringUniversidad Nacional deBachelor in Systems Engineering / Informatics Sciences