Ausaf Siddiqui

• • Educational IT Operations: Delivered end-to-end IT support in a multi-site educational environment, managing helpdesk tickets for hardware, software, and digital platform issues while ensuring strict SLA compliance.

• • Device & MDM Administration: Administered macOS and iOS ecosystems using MDM tools (JAMF) for secure deployment and configuration, alongside maintaining Windows desktops, laptops, and print servers.

• • Network & Infrastructure Support: Monitored and maintained critical network infrastructure, including Wi-Fi controllers, access points, and switches, ensuring seamless LAN/WAN connectivity for staff and students.

• • Exam & Assessment Support: Provided specialized technical support during national online examinations and digital assessments, ensuring zero downtime for critical testing platforms.

• • Access & Vendor Management: Managed user identities and permissions via Active Directory and Microsoft 365, while coordinating with external vendors for equipment repairs, quotations, and service tracking.

• • Tech Troubleshooting: Resolved Tier-1 network, server, and application issues within hospital IT infrastructure, including PACS server and Sage HIS system, ensuring minimal clinical downtime.

• • Device Management: Managed and supported Windows, Linux, Chrome OS, macOS, and Microsoft 365 environments, including laptop configuration and user data migration per IT policies.

• • Access Control: Administered Active Directory and Azure AD for user account management, group policies, MFA/2FA implementation, and endpoint security enforcement.

• • User Support: Provided responsive technical support via phone, chat, and email, ensuring prompt issue resolution and maintaining high end-user satisfaction.

• • Network Design: Designed and deployed LAN networks with optimized configurations to ensure high reliability, performance, and security for multi-user environments.

• • System Maintenance: Enhanced system efficiency and network uptime by proactively diagnosing issues, managing SSL renewals, and resolving domain-related problems.

• • Ticket Support: Handled CMD ticketing system and mailbox issues, ensuring uninterrupted communication and timely resolution of user requests.