Anya Melnikova

Converted product strategy into detailed functional requirements, enabling engineering teams to develop MVPs and scalable BSS/OSS solutions (Billing System, Product Catalog, Order Entry, Order Management systems, etc.) for Tier-1 telecom operators (e.g., du UAE, Rakuten Japan, CYTA Cyprus).

Led the product roadmap for digital solutions serving 100M+ subscribers, driving 40+ initiatives (onboarding, tariff upselling, self-service enhancements, etc.), including end-to-end product lifecycle from research and planning to launch.

Monitored product success through adoption metrics, customer feedback, and insights; identify opportunities for continuous enhancement and future feature development.

Provided a customer-centric approach, translating research, feedback, and business requirements into features that solve customers' problems, ensuring consistent and coherent experience across digital channels (mobile operator app, website, B2B portal) and offline channels (Call Center, shops, etc.).

Created and prioritized a scalable product backlog with 400+ features and critical change requests (CRs) tailored for reuse across clients and entry into new markets.

Developed product implementation plans, improving timeline accuracy by 30%, reducing scope creep by 40%, and ensuring 95% on-time delivery for digital transformation initiatives.

Coordinated cross-functional project teams to implement governance frameworks and reporting dashboards supporting data-driven decision-making.

Tracked product development and prioritized a backlog of 50+ items to align with timelines and ensure 20% faster time-to-market and improved ROI.

Evaluated product performance and resolved delivery blockers, contributing to a 15% increase in on-time feature rollouts.

Advised product teams on UX and user behavior, resulting in a 30% boost in user engagement and 25% higher task completion rates.

Coordinated testing with QA, executing 100+ test scenarios that reduced post-launch defects by 40%.

• Crafted business processes to enhance operational efficiency, leading to a 20% improvement in

performance (15% reduction in task completion time, a 10% decrease in operational costs), including faster task completion, reduced costs and better resource utilization.

• Captured business challenges from stakeholders and translated them into efficient processes, leading to a 15% increase in task completion speed, a 10% reduction in process-related costs.

• Collaborated with Gartner and TM Forum to gain insights, improving decision-making, and drive innovative solutions aligned with market trends.

• Evaluated and proposed new technologies like predictive analytics and automation, leading to a 20% reduction in operational costs and 2 times decrease in manual effort.

• Developed process documentation with KPIs (cycle time, cost per transaction, error rate, etc.), resulting in a 20% drop in transaction costs and a 40% reduction in process errors.

• Facilitated change management initiatives, enabling successful adoption ofnew tools and methodologies across 5 departments, which led to project delivery timelines reduced by 2 weeks on average.

• Tracked improvements via ROI, cost savings, and retention — delivering 120% ROI, $1M in savings, and a 10% rise in customer retention within a year.

• Led change management across 5 departments, boosting team productivity by 25% and reducing project delivery timelines by an average of2 weeks.

• Defined the product vision, strategy, and roadmap aligned with business goals, resulting in a 30% increase in revenue over 12 months (KPI: revenue growth).

• Conducted market research and competitive analysis, identifying trends, customer needs, and growth opportunities — contributing to a 15% increase in market share within 9 months.

• Translated product goals into requirements and user stories, reducing development time by 3 weeks

per release and increasing stakeholder satisfaction scores from 75 to 90 out of 100.

• Collaborated with cross-functional teams to deliver high-quality products, reducing release cycles from 10 to 7 days and cutting post-release defects from 50 to 30 per release.

• Drove agile practices such as daily stand-ups, sprint planning, retrospectives, and backlog grooming to streamline product development, doubling team efficiency and accelerating delivery cycles