Description

I help startups and scaleups turn customers into long-term growth partners.

With 10+ years of experience across SaaS, fintech across the U.S. and MENA, I’ve built and led customer success frameworks that drive retention, expansion, and measurable ROI.

Languages

English
Native or bilingual
Arabic
Native or bilingual

Workplace preferences

Can work on-site

Dubai (up to 50km)

CozmoX AI,
Account Manager
February 2025 - April 2025 (2 months)
Dubai - United Arab Emirates
• Played a key role in the establishment and growth of Cozmox.ai, focusing on customer success and product development.
• Collaborated cross-functionally to design, launch, and refine customer success strategies, ensuring exceptional user experiences and customer retention.
• Contributed to product development and management, working closely with engineering teams to deliver features that meet customer needs and drive company growth.
• Implemented customer feedback loops, improving product functionality and user satisfaction.
• Worked closely with the leadership team to track key performance indicators (KPIs) and refine processes for scalable growth.
Cross-Functional Collaboration Customer Lifecycle Optimization Entrepreneurial & Execution-Focused Mindset StrategBuilder of Scalable Customer Success Frameworksic, Data-Driven Operator People-Focused Communicator and Team Leader
Tribal Credit,
Regional Manager, MENA
February 2021 - March 2024 (3 years and 1 month)
Dubai - United Arab Emirates
• Built and maintained strong client relationships, addressing concerns and ensuring satisfaction
• Led onboarding sessions and product training to boost adoption and maximize client value
• Developed partnerships with VCs for referral programs, bringing their portfolio companies to Tribal
• Launched a customer partnership program, incentivizing referrals and driving business growth
• Identified and acquired new clients through targeted marketing and business development
• Recruited, trained, and led a high-performing team, fostering a positive work environment
• Set performance expectations, conducted reviews, and provided coaching for team development
• Ensured compliance with regulations and company policies, staying updated on financial regulations
• Developed and executed sales strategies, collaborating with the sales team to meet targets
• Stayed informed on Tribal Credit's offerings and competitive advantages to communicate value to clients
• Facilitated communication between regional offices and headquarters to align with corporate goals
• Collaborated with marketing, product development, and customer support to enhance performance
• Analyzed customer feedback and NPS scores to identify and address areas for improvement
• Acted as a customer advocate, ensuring client needs were considered in decision-making
• Established KPIs and regularly reported on regional performance against metrics
• Monitored market trends, customer behavior, and competitor activities to inform strategy
Indeed.com,
Client Success Specialist
May 2017 - June 2018 (1 year and 1 month)
San Mateo, CA, USA
• Manage over 100 accounts that generate over $2 million annually
• Analyze, diagnose and solve technical issues with our product and engineering teams through JIRA software
• Set-up, optimize and manage pay-per-click (PPC) campaigns for Indeed Sponsored Jobs
• Develop and set up Indeed Targeted Ads using HTML
• Aggregate client jobs through Applicant Tracking Systems such as ADP, JobVite, Workday, Greenhouse, and Lever
• Analyze traffic data and other performance metrics to deliver campaign results to clients
• Merge Indeed's metrics with client's hire-by-source data to provide client with full campaign results
• Increase job post visibility and performance through SEO data and recommendations
• Input queries for client campaigns to ensure optimal performance on Indeed
• Fostered and grew relationships with clients, offering personalized service & supported them in making hires