Amine B.

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Migration of Critical Business Workflows (proxy voting, sanctions screening…) from IBM RPA to Power Automate Desktop, ensuring reliability, scalability, and compliance.

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API-Driven Process Optimization: Replacing UI-based processes with new available internal APIs, aligning with new architectures, and improving RPA workflows for legacy systems without API access.

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Designed and implemented a robust lifecycle and deployment strategy for Power Automate Desktop robots on virtual machines, ensuring stability, seamless execution, and optimized maintenance.

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AI-Driven OCR for Financial Data Extraction: Designed and implemented a custom AI Builder model to extract and classify financial data from Market Finance Reports (PDFs), leveraging OCR technology to automate document processing and enhance workflow efficiency.

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Automated Activity Report Management System for Triskell, sending reminders via email and Teams messages, improving tracking and compliance.

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Automated MarketWatch Newsletter Analysis: Developed an s solution to extract financial news from MarketWatch newsletters based on strategic keywords, classify content, and generate concise summaries enhancing analysts' efficiency in market research and decision-making.

Developed a centralized self-service platform on Microsoft Power Platform, enabling managers to independently handle common IT requests, reducing IT support dependency and accelerating service delivery.

This solution eliminates bottlenecks, enhances security, improves compliance, and allows IT teams to focus on high-value initiatives instead of routine administrative tasks.

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Automated Microsoft Teams Provisioning : Enables managers to create and manage Teams instantly, eliminating IT intervention and reducing ticket volume.

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Streamlined Shared Mailbox & Distribution List Management : Automates Outlook resource setup, improving communication efficiency while cutting IT workload.

Developed and deployed a Copilot Helpdesk Agent using Microsoft Copilot Studio, providing instant, AI-driven IT support while reducing manual workload for IT teams.

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Real-Time IT Support via Copilot Chat : Enables employees to troubleshoot common IT issues instantly, reducing helpdesk ticket volume and response times.

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Automated Ticket Management : Allows users to create, update, and track IT tickets within Copilot, improving efficiency and minimizing manual processing.

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Context-Aware AI Assistance : Integrated with Confluence documentation as a RAG data source, providing accurate, up-to-date responses and reducing reliance on IT personnel for repetitive queries.

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Seamless Human Escalation : Automatically routes complex issues to IT agents, ensuring fast resolution while optimizing resource allocation.

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Knowledge Base Integration : Gives employees instant access to internal IT policies and troubleshooting guides, reducing downtime and improving self-service capabilities.

Governance and Adoption Consultant for the Power Platform

• Technical Governance Strategy and Community Building: Developed a robust governance framework for Power Platform with adoption strategies focused on empowering Makers and fostering community engagement.

• Center of Excellence Implementation: Deployed the CoE Starter Kit within Tereos’ tenant, establishing automated governance processes and self-service capabilities to streamline compliance and best practices.

• Lead Developer, Questionnaire_Tereos App Suite: Designed and led the deployment of a dual-app solution to standardize safety surveys across Tereos' global factories, eliminating redundancy and improving compliance monitoring. This solution replaced isolated Microsoft Forms with a unified platform, integrating a structured site-sector-subsector model, real-time analytics, and automated report generation. This innovation significantly boosted operational efficiency and adherence to safety protocols.

• Lead Developer, Custom Training & Assessment Platform: Developed a comprehensive training and assessment application tailored to Tereos' needs, replacing the high-cost CIKABA SaaS solution. This in-house platform, designed for factory workflows, includes modules tailored to key roles (such as drivers) and features customizable QCM tests, real-time tracking, and interactive training modules. The solution has reduced costs, enhanced training impact, and provided unmatched adaptability to the evolving needs of Tereos’ workforce.

• Community Development and Training Initiatives: Established and led an internal community of Makers, organizing workshops, training sessions, and events to encourage collaboration and knowledge-sharing.

• Educational Resource Creation: Produced tutorials, guides, and reference materials to support Makers in platform adoption, enhancing self-sufficiency and skill development.