Description

Real Estate – Danube Properties (UAE)

• Lead CX Analytics, enabling data-driven improvements in Sales, Handover, CRM, and Collections.

• Provide strategic insights and governance models that guide leadership decisions and improve customer satisfaction.

• Apply AI-driven analytics to optimize handover timelines, strengthen CRM responsiveness, and boost collections performance.

Banking – Wells Fargo, Citi, Societe Generale, ANZ, CITI

• Directed large-scale AI and transformation programs across risk, compliance, customer experience, and operations in multiple geographies lead to more than $10Mil savings in last 3 years.

• Extensive expertise in Risk & Control frameworks (RCSA, BCBS 239), regulatory compliance (GDPR, CCPA), and digitizing risk/control processes.

• Delivered 40% cost savings and enhanced client satisfaction through process automation, digitization, and data-driven decisioning.

• Applied global methodologies (DMAIC, CRISP-DM, ADKAR, MoSCoW, 4D) to accelerate delivery and ensure measurable impact.

• Partnered with C-suite executives for strategic visioning, data storytelling, and securing funding for enterprise-wide initiatives.

• Successfully led AI and transformation initiatives onsite across

Languages

English
Native or bilingual
Hindi
Fluent

Workplace preferences

Can work on-site

Dubai (up to 50km)

Danube properties
Manager Data Analytics
February 2025 - Today (1 year and 4 months)
Dubai - United Arab Emirates
Danube properties – Dubai/ UAE | Manager Data Analytics | 02/2025 – Present - Team management 6 staff
• Built CX analytics blueprint, boosting reporting efficiency by 37%+
• Automated dashboards, saving 1300+ hours/year and cutting errors by 15%.
• Used AI for sentiment and verbatim analysis improving decision making
• Led biweekly MD reviews, improving SLA compliance.
• Introduced data governance, and leveraging Salesforce lifting accuracy to 97%.
• Team management with 6 staff with 95% SLAs compliance for customer experience.
• Perform Real estate competitors analysis on social media, surveys and external data sources and present to MD
• Perform rental comparisons across different builders for strategic positioning

Wells Fargo, Bengaluru / USA | Senior Lead (Director) – Project Management | 09/2022 – 06/2024
• Delivered cost savings of 7M annually through the deployment of "Smart Controls."
• Streamlined product feature deployment through Agile and DevOps methodologies, improving implementation timelines by 35%
• Oversaw large-scale programs, managing budgets, tracking ROI, and ensuring the alignment of projects with strategic objectives.
• Facilitated governance discussions with C-suite executives during Monthly Business Reviews, enabling informed strategic decisions.
• Collaborated with enterprise partners to develop scalable solutions for organization-wide deployment.

Societe Generale Bengaluru / France / Canada / Bengaluru | Principal Consultant |01/2017 – 08/2021
• Delivered 50+ projects leveraging automation and optimization solutions using Design Thinking to redefine business practices.
• Secured leadership approval and budgets for large-scale transformations through detailed case studies and innovative prototypes.
• Led IT assessments and upgrades in digital architecture, implementing governance via Agile/DevOps methodologies.
• Created strategic frameworks like IP publication (Patents), 4D Transformation
Business intelligence Business optimization Digital Transformation Technical project management CEO office
Wells Fargo,
Senior Lead (Director) – Project Management
September 2022 - June 2024 (1 year and 9 months)
Bengaluru, KA, India
• Delivered cost savings of 7M annually through the deployment of "Smart Controls."
• Streamlined product feature deployment through Agile and DevOps methodologies, improving implementation timelines by 35%
• Oversaw large-scale programs, managing budgets, tracking ROI, and ensuring the alignment of projects with strategic objectives.
• Facilitated governance discussions with C-suite executives during Monthly Business Reviews, enabling informed strategic decisions.
• Collaborated with enterprise partners to develop scalable solutions for organization-wide deployment.
Societe Generale,
VP – Data Analytics for Risk and Controls
August 2021 - September 2022 (1 year and 1 month)
Bengaluru, KA, India
• Established a Centre of Excellence for Data Analytics with a global scope, supporting business and service units.
• Collaborated with onshore Group Heads to ensure KPI compliance and drive organizational growth.
• Optimized departmental processes and identified areas for functional and operational improvement.
• Facilitated internal and external audits to meet compliance requirements.