Description

👋 Hi, I’m Álvaro, Product & Operations Consultant

I help companies bring structure, clarity, and speed to their growth.

For the past 9+ years, I’ve worked at the intersection of strategy, product & operations, helping teams turn complex challenges into scalable systems that actually work.

At Luko, I led the launch of Spain’s first 100% digital home insurance, from concept to market.

At ING, as a product owner for the Strategy team, I defined the bancassurance strategy, improving collaboration between product, marketing, and commercial teams.

Now, I’m building Kaatch, an HR-as-a-Service platform that helps companies connect with freelance experts to help with their People challenges.

As a freelancer, I jump into projects where structure is missing or growth feels stuck, acting as a fractional COO or product operator to help teams move faster, make better decisions, and deliver real impact.

Whether it’s streamlining operations, forecasting, or building a product roadmap, I bring focus, momentum, and accountability. I can also work as a project manager, but I do like to get my "hands dirty".

Let’s work together if you need someone who can:

- Design or optimize your operating model

- Build clarity between product, tech, and business teams

- Scale internal processes without slowing innovation: Yes, I am a no-code & automations lover

- Transform strategy into day-to-day execution

Outside of work

You’ll find me on a padel court, playing a round of golf or reading about business, or getting lost in rabbit holes of new ideas and projects.

Industry field of expertise

Languages

Spanish
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Dubai (up to 50km), Abu Dhabi Island and Internal Islands City (up to 30km), Sharjah city (up to 30km)

Kaatch
Cofounder | COO
HUMAN RESOURCES
October 2023 - Today (2 years and 8 months)
Dubai, United Arab Emirates
Responsibilities
Leading product and operations across Kaatch, an HR-as-a-Service platform that helps companies manage People functions without hiring full-time staff.
Building scalable operational processes to ensure consistent delivery, from client onboarding to expert assignment and project tracking.
Coordinating cross-functional work between business, product, and tech teams to align priorities and accelerate execution.
Using data and feedback loops to continuously improve service quality, client retention, and freelancer engagement.

Achievements
Scaled Kaatch from 0 to +300K€ annual turnover, used by organizations across Spain and the EU.
Built a network of 200+ verified HR experts available for on-demand missions,
Built the whole user journey through automations. Matching algorithm, contract drafting, invoicing, feedback loop... all is scalable through automations with tools like Make, Airtable, Notion and AI models
Built ALL the internal systems to make a company work: Forecasting, budgeting, people processes...
Raised 292K€ Pre-seed round combining equity and debt from European funds.
*Kaatch is still alive and I thanks to the automations in place I can use a fraction of the day to maintain it in shape. I am looking to use the free hours in freelance projects to keep learning and enjoying new experiences while helping others.
Operational efficiency automation operations management Strategic planning Project Management
ING
Product owner | Bancassurance
BANKING AND INSURANCE
October 2022 - October 2023 (1 year)
Madrid, Spain
Responsibilities:
Strategic Oversight: Acted as a “Product CEO”, focusing on nurturing existing business and identifying innovative opportunities to optimize product performance.
Cross-Functional Collaboration: Worked collaboratively with various departments to translate business needs and customer experience data into actionable strategies to drive business growth and implementing new digital capabilities to enhance operational efficiency and reduce costs.
Achievements:
Business Growth: Successfully increased cross-buy ratios by 3% (from 90% to 92.3%) through effective strategy implementation and customer experience enhancement. Projected a 10% increase in income for 2023 compared to 2022 (€55M vs €50M).
Cost Reduction: Achieved a 20% reduction in operational costs by integrating innovative digital capabilities.
Business intelligence forecasting Customer Journey stakeholder management Digital Transformation
Luko
Product Owner | Insurtech
BANKING AND INSURANCE
June 2021 - October 2022 (1 year and 4 months)
Madrid, Spain
Responsibilities:
Product Management & Team Leadership: Spearheaded the launch and management of innovative digital insurances and assistance services while leading a dedicated customer experience and claims management team as the inaugural employee of the company in Spain.
Achievements:
Product Launch & Customer Satisfaction: Launched two pioneering products and add-on services, achieving a NPS score >60 and maintaining operational excellence with churn rate <3%.
Business growth: From 0 clients to 3,5k and before the acquisition by Tuio.

Reason for leaving: acquisition of the company
Product management Product Launch Strategy Team management Digital Transformation Project Management