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Viviana Di Marco

Customer service, account management, translations
  • Suggested rate
    $377 / day
  • Experience8-15 years
  • Response rate100%
  • Response time1 hour
The project will begin once you accept Viviana's quote.
Location and workplace preferences
Location
Southampton, England, United Kingdom
Remote only
Primarily works remotely
Verifications

Freelancer code of conduct signed

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Verified email
Languages
Categories
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Skill set (7)
Viviana in a few words
A travel agent and tour operator director my job experience around the world led me to improve customers' success and their needs satisfaction.
My responsibility, empathy and attention to detail help my clients with a better understanding of the business and getting to the results.
Experience
  • Odondo
    Agent
    E-COMMERCE
    October 2022 - Today (2 years and 4 months)
    Communication with customers, return, refund, complaints
    Freshdesk Drupal Netsuite
  • Fisheyes Ltd
    Account manager
    HOSPITALITY
    January 2022 - Today (3 years and 1 month)
    Glasgow, Scotland, United Kingdom
    Customer services, administration, sales and development strategies, translations, revenue management, statistics and analysis
    Monday Webhotelier
  • Italian Private Tuitions
    Language tutor
    EDUCATION & E-LEARNING
    October 2015 - Today (9 years and 4 months)
    Individual and group lessons
    Zoom Skype for Business
Recommendations
Education
  • Economics
    Bologna University
    2003
    Economics and tourism, marketing, private and public law, finance, politics, accounting, statistics, languages, sociology and psychology
  • Master Tourism Management
    Up Level Rome
    2007
    Travel agent and tour operator director, Tour leader