Seasoned business professional with 7 years of diverse cross functional experience in people development, operations and customer excellence. A founding member of a $2 billion dollar startup. Capitalising on market trends, working with business heads and external stakeholders to strategize and deliver customer centric practises. An empathetic, confident, coachable, curious, deep thinker that can adapt, progress and scale projects quickly.

Have the drive to be self-motivated with a hands-on approach to the delivery of key strategic objectives. Bringing the experience of working collaboratively and program managing in any fast paced environment.

Specialize in onboarding training and employee learning lifecycle to boost performance and profitability. Building world class content with primary focus on customer experience, revenue generation, protocol adherence & behaviour change.

Some achievements and capabilities include, but not limited to:

+ Professional development of operations managers by upskilling knowledge and skills
+ Determining the right training needs based on data analysis and understanding target audience
+ Re-engineering competency frameworks in alignment with business objectives
+ Ability to collaborate with content creators, subject matter experts and learning administrators to accomplish goals
+ Setting robust tracking and reporting systems in place to monitor non-adherence and provide corrective plans
+ Building and maintaining relationships with internal management as well as external partners
+ Creating and managing budget proposals for organisational learning and development
+ Evaluation and administration of LMS to facilitate blended learning solutions

Strong beliefs in Customer Focus, Integrity, Respect, Teamwork, Lifelong learning and Being Better Everyday.