As a proactive, strategic, and creative leader with a history of ownership with 15+ years of experience in the design of customer-centric programmes to increase customer engagement, satisfaction, retention, insight, and loyalty, I feel I would make an excellent addition to your company.

I have conducted market research for effective decision-making in product development, marketing budget allocation, and customer experience/‎retention. Instrumental in maximising customer satisfaction to increase the bottom line.

Notable success in the development of the value proposition, resolving complex issues to maximising customer engagement and brand loyalty. My history demonstrates that I enjoy challenges and have repeatedly led teams to thrive while setting ambitious goals in fast-paced settings.

I’ve developed and supervised the Customer ‎Closeness programme, which included hosting customer events, such as quarterly Breakfast Clubs to ‎‎evolve customer value proposition and inform Brand Strategy. Additionally, my talents in communication and relationship building will enable me to seamlessly integrate with your team and provide exceptional service to your business.

Below are some examples of the value I can bring:
• Established ‎market segmentation in creation, production, and ‎manufacturing lines in ‎Europe to ‎maximise ‎pricing, distribution, ‎and new products (Remi ‎Design Limited).
• Spearheaded key ‎research projects on ‎behalf ‎of businesses to enhance profits and ‎optimise customer ‎journeys.
• Enhanced customer engagement by 10% and ‎satisfaction through leading in-depth research into ‎Nectar’s ‎website and influence changes in website design.‎
• ‎‎Boosted customer loyalty by 5%+ after integrating Breakfast Clubs ‎as part of the Customer Closeness ‎programme with a focus on business ‎development.‎
• Won awards (RBS) and secured £100K savings for Fortis.