Last worked as Cost Control & Vendor Management Manager
With HSBC DUBAI April 2001 to Jun 2017.
Also, have worked with Citibank Dubai as Sales and marketing Executive
Over all 15 years of experience in Banking Operations, Wealth Management Operation, Payments for fund providers, Customer Complaints, Sales Quality Checks & reconciliations of suspense accounts.
Provided a high-quality service, in line with procedures and compliance guidelines, to achieve maximum customer satisfaction by prompt and accurate processing of transactions.
Ensure compliance with Group policies relating to compliance, money laundering policies and local Central Bank regulations within business areas of responsibility.
Prepare the JDs of all staff, Process Manual review; MIS for inter Department, Hub and Black List Checks.
Managing Audit deliverables for Internal and External entities. Liaising with the Auditors.
Possess excellent interpersonal, communication, influencing & negotiation skills.
Have aptitude to learn and develop within the organization.
Possess excellent time management with the ability to prioritize work.
Meticulous and detail conscious.
Positive team player that can be relied upon and has the ability to motivate team members by active participation and smart contribution to achieve set goals.