Sinead Watt

The SME in the design, development, and deployment stages of the largest scale transformation in Openreach, delivering £21 m annualized benefit, providing consultation and recommendations ensuring the successful end to end delivery of auto scheduling, auto allocation and intelligent production (resource) planning. Owned and created governance around the in-life capability of all new planning, scheduling and allocation system architecture as well as absorbing the legacy workflow systems following a successful bid for additional team members, resolving significant UX issues and improving adoption by the national user base dramatically. Fully established and led a new, expert team of 23 system, data and process analysts as SMEs and senior system architects. Delivered the organizations' first EiVA (Enterprise Intelligent Virtual Assistant) chatbot to support internal knowledge management and up-skilling, driving standardisation and governance.

Provision service data governance, insight, reporting and forecasting results with a focus on Ofcom Minimum Service Level (MSL) delivery and enabling performance improvement. Created a QlikSense model for underpinning the service failure reasons and worked with both DevOps and Operational teams to discover the root cause of the failure, putting agile plans in place that delivered long term solutions resulting in £400k benefit in H1 with benefit projection over £1 m for the full year and a sustained 10% uplift in delivery of Provision MSLs, exceeding Ofcom targets.

Created reports and automated excel based tools to maintain a national overview of operational resource and demand forecasts, allowing risks and opportunities to be identified rapidly and strategic decisions to be made with data driven insight. Improved accuracy significantly through automating models and tools to support self-service, in turn developing our managers analytical and decision making skills. Director level stakeholder management and influencing to ensure understanding and buy-in of recommended actions. Successful delivery of Ofcom Minimum Service Levels (MSLs), financial spend and Right First Time (RFT) targets.