- National Hospital Insurance Fund - KenyaInformation Technology OfficerSeptember 2017 - Today (7 years and 5 months)Kenya Managed all IT responsibilities in the Region i.e., Hardware, Network, Software, User administration, Project officer. Provided end user and system support for the enterprise including all hardware devices in 3 branches successfully resolving all user raised issues on time. My work involved Office 365, Secure shell clients, Windows 10 OS, mobile and desktop platforms, routers and switches. Monitored and surveyed of 200+ Hospitals within the County leading to smooth operations. Supported and maintained the core healthcare insurance systems through user administration, troubleshooting, training, and 1st line support thus enabling users to perform their duties uninterrupted Initiated, planned, delivered and reported on IT projects within my region and therefore provided leadership and direction. Enforced IT rules and ISO, OHSAS standards ensuring employee compliance and zero occupational hazard incidents during my tenure Configured and used cloud environments i.e., Microsoft OneDrive, Weshare, Dropbox to store, share and transfer important files on time. Coordinated video conferencing for the enterprise during all online group meetings i.e., Microsoft Teams, Zoom
- Benchmark Distributers LimitedIT ConsultantJanuary 2015 - September 2017 (2 years and 8 months)Nairobi, Kenya Provided constant user and system support for the enterprise. Identified, installed and administered new ERP which led to 150% higher efficiency. Assisted the directors to organise, plan and implement strategy. Upgraded the mail server from 2007 to 2013. Installed CCTV at our branches.
- Gravitas Company LimitedBusiness Development OfficerDecember 2013 - November 2015 (1 year and 11 months)Nairobi, Kenya Penetrated new markets through driving effective marketing and sales initiatives improving the sales turnover by Managed the supply chain and interacted with all stakeholders and reported to the executive management Kept competitor information up to date and developed insights which created new business opportunities and contributed towards the sourcing of competitive new products and the enhancement of existing products. Managed the office and oversaw business analysis and planned and managed sales projects.
- Master of ArtsUniversity of Nairobi2020Master of Arts - MA, Project Management
- Bachelor of BusinessUniversity of Eastern Africa Baraton2011Bachelor of Business Information Technology, Management Information Systems, General